Amen to that. But it will be a while till brokerages raise their collective game. And given the lame teeth that CMA have, there is no push factor for them to change.
Old Mutual was once a upon a time worthy of service accolades, but right now they are in lots of problems ranging from senior staff turnovers, losses, tax suits, wrong products and even worse strategy. Therefore it is unlikely that the current Old Mutual kenya can win any service award.
There was a thread on Old Mutual sometime back during the days when Wazua was still stockskenya. Try searching it out.