I took a policy with Kenyan insurance company(name withheld)about 3 years ago.When I requested for a statement they did not send despite several reminders until I threaten to go and camp there till I get it.They did the statement on that same day .

Now this is where the problem is , they had not posted my policies from May 2009 despite the standing orders religiously going through from my bank account.The four entries were belatedly made in January 2010 for 4 months standing orders.

When I protested they said that their accounts have not been updated since may 2009!!!!! how can this happen? what is IRA doing?

I requested for the fund value and they said they are working on the system?

I find this very ridiculous and I have lost faith in all insurance agents .I will never touch another insurance policy with a 100 feet pole.
Do you guys think its worth continuing with this policy or I should just push to know the fund value ,withdraw it , burn my fingers after an expensive lesson well learnt?

I am not sure I understand the problem. Is your beef that your accounts were not updated? If so, that is not your problem and no need to sweat over it. You have a contract with the Insurance company, you have agreed you would pay by standing order, you have been doing it religiously and the insurer has not said that they never received your remittances. So, where is the problem?

True, I still have major trust issues with these guys. I should actually follow up on my policies right now, make sure it's all up to date. These guys are not to be trusted. Yet they spend lots of money on ads saying "trust us".

is it a question of you losing touch with your insurer or the opposite way or wat?in any society as in the society we live in, we like pointing a finger or two @ another bt forget to look @ how many fingers (of our hand) are pointing back at us...me included????