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safcom modem fraud
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Shak
#1 Posted : Wednesday, September 23, 2009 6:54:00 AM
Rank: Elder

Joined: 2/22/2009
Posts: 2,449
Location: Africa
I've noticed that of late the charges for browsing have become irregular and dubious. Eg. I opened a page and stayed on it for a while only to discover that i was being charged on a per minute basis. Has anyone noticed this discrepancy? Also yesterday my hubby loaded 360 bob on his sim only for it to run out after opening 2 web pages with very few images. Something fishy is going on

smile
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jitetee
#2 Posted : Wednesday, September 23, 2009 7:16:00 AM
Rank: Member

Joined: 6/12/2008
Posts: 92
Hope you are loading the credit correctly. If you use the kawaida method,charges are almost 4 times the kawaida. That said,I agree that Safcom are a ripoff. If they arent,why cant they simply auto-enable the rate charged whenever the system detects that the top up is being done via a modem or a data sim-card? Surely,with all this technology,there must be a way they are able to tell. Or am I missing something here? Lakini wakati wa dividend,I will support their shady tactics all the way. Hehehe

Time and chance happen to all.
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andycapp
#3 Posted : Wednesday, September 23, 2009 7:34:00 AM
Rank: Member

Joined: 12/21/2007
Posts: 63
Some time back,i had the safcom modem,i noticed that it was countig too fast.
At times id only connect the modem without even opening my browser & the thing would be counting MB's so fast yet i wasnt even downloading/uploading.
At some point,i took it to customer care in town & they said it was fine,that it was updatind smthing on my computer like antivirus etc. I askd them to connect it without opening a browser......in 5 minutes it had done 30MB. they said its normal.. then the bills started coming at 4k,then 5k,then 9k.... I threw away the sim card & wrote a letter to safcom askin them to stop the service.
Even after throwin away the sim i still get bills avaraging 4k - 5k every month for a service of kshs 1999.00 per month,my last bill is totalling 61k yet dont even use. & their customer care doesnt go thru... their town office seem imcompetent to my case...so i stopd wasting my time with it.
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Kamaa
#4 Posted : Wednesday, September 23, 2009 7:52:00 AM
Rank: Veteran

Joined: 10/6/2007
Posts: 1,177
Location: Nairobi - Kenya
haiya hii maneno imechukuwa mwelekeo mpya....

@ andy i think you should go to safaricom hse instead of their town offices...

Evil men understand not judgment: but they that seek the LORD understand all things.
When you hear what I say, you will not understand. When you see what I do, you will not comprehend
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Djinn
#5 Posted : Wednesday, September 23, 2009 8:05:00 AM
Rank: Elder

Joined: 11/13/2008
Posts: 1,565
@all - look for any posts,especially those where SK members are hawking these modems - my position then,which is reinforced now by this post,was that the honeymoon would soon be over...

The problem with equality is that we desire that it be with those that have more than us rather that those that have less
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Engine
#6 Posted : Wednesday, September 23, 2009 8:12:00 AM
Rank: Member

Joined: 4/26/2008
Posts: 90
I thought I was the only one having this problem. I have noticed this over charges and called them about it severaly but their customer care staff seem to be so naive and ignorant that the information they give you is all useless. They are just paid to receive calls and be courteous...kusema sema to thank you for calling safaricom. I have even noticed a page can take for ever to open and when you check your balance,the whole amount is chewed. I am so fed up with the ka-thing. I no longer use it. I am now use the orange one I acquired.


Engine
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VituVingiSana
#7 Posted : Wednesday, September 23, 2009 9:47:00 AM
Rank: Chief

Joined: 1/3/2007
Posts: 18,351
Location: Nairobi
That is why it is also called safaricon,safcon,sufferingcon... note the CON in the nicknames...

Greedy when others are fearful,Very fearful when others are greedy - to paraphrase WB
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett
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Excetra
#8 Posted : Wednesday, September 23, 2009 10:06:00 AM
Rank: Member

Joined: 1/30/2009
Posts: 35
What most people don't realise is that our compters have internet hungry applications and they will automatically connect without notifying you. Two good examples are anti-virus programs and windows updates. These update are usually not small,they range from tens of MBs to Hundreds of MBs. Other applications installed on your computer might also have automatic updates on or will always check for updates.

To ensure that your MBs don't move as I've read here. TURN OFF ALL AUTOMATIC UPDATES.

If you are planning for a year plant rice,if for a decade plant trees,if for a lifetime give people education
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Much Know
#9 Posted : Wednesday, September 23, 2009 10:13:00 AM
Rank: Elder

Joined: 12/6/2008
Posts: 3,579
@excetra,that one happens often,especially with Adobe products and Mozilla,they will download several MB's. But what of andycapps modem which is downloading even in the dustbin? why is the problem only with safaricom modems? they need to check on this!

I am a general consultant,specializing in all areas.
Ras Kienyeji Man
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AlphDoti
#10 Posted : Wednesday, September 23, 2009 10:20:00 AM
Rank: Elder

Joined: 6/20/2008
Posts: 6,275
Location: Kenya
@muchknow it is really not about downloadng while the SIM is in the dust-bin.
@andycapp's case is something called monthly cycle fee which he says amounts to 1,999.

AKS
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