Yes, you must open a new account due to poor data capture in the previous system. Sadly you don't get to know until when you want to transact.
You must provide fresh documentation for both/all parties _ photos, ID copies, PIN copy, plus new account opening form.
Was not amused but had to do it in November last year.
Takes about a month to start transacting with the new account.
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen