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Safaricom Data issues
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2012
#1 Posted : Thursday, December 05, 2013 12:14:34 PM
Rank: Elder

Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.

BBI will solve it :)
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nakujua
#2 Posted : Thursday, December 05, 2013 12:41:18 PM
Rank: Elder

Joined: 12/17/2009
Posts: 3,583
Location: Kenya
your location, and signal strength
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iller
#3 Posted : Thursday, December 05, 2013 12:57:54 PM
Rank: Member

Joined: 3/25/2013
Posts: 552
Location: Asgard
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


May be your location does not have 3g connectivity
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Olu
#4 Posted : Thursday, December 05, 2013 4:32:39 PM
Rank: Member

Joined: 4/24/2009
Posts: 72
Force Phone to be on 3G only in Network Settings
Check the 3G signal strength
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omhangla
#5 Posted : Thursday, December 05, 2013 9:27:07 PM
Rank: Member

Joined: 7/8/2013
Posts: 126
and also, nowadays these safaricon bundles dont last. i dont know if they have upped their thievery.
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butterflyke
#6 Posted : Thursday, December 05, 2013 10:03:07 PM
Rank: Elder

Joined: 5/1/2010
Posts: 3,024
Location: Hapa
omhangla wrote:
and also, nowadays these safaricon bundles dont last. i dont know if they have upped their thievery.


thievery definitely up! may be to pay for that 'celebating' billboard
Float like a butterfly, sting like a bee. - Muhammad Ali🐝
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akowally
#7 Posted : Tuesday, December 10, 2013 1:28:21 AM
Rank: Veteran

Joined: 5/20/2008
Posts: 1,126
Location: Nairobi
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


It may be on Edge by default to save data bundles. Change to 3G. See your network settings.
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Ericsson
#8 Posted : Wednesday, December 11, 2013 12:42:14 PM
Rank: Elder

Joined: 12/4/2009
Posts: 10,804
Location: NAIROBI
@2012
Check whether your phone is on energy saving that may be the cause.
or the coverage of 3G in your area is not optimised well
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iller
#9 Posted : Monday, December 16, 2013 4:49:24 PM
Rank: Member

Joined: 3/25/2013
Posts: 552
Location: Asgard
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g
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chris79
#10 Posted : Monday, December 16, 2013 5:51:07 PM
Rank: Member

Joined: 7/31/2007
Posts: 341
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g


This one is a lie. The SIM card has nothing to do with 3G or 2G coverage, it depends on the base station serving your location...
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