Honestly hii ni ngumu...maybe scare them that you will take legal action...

I have my clearing agent, whom I honestly think is overwhelmed by the whole issue. I have had to take personal initiative in calling the CFS and explaining my situation, of which they have granted me an extension of the free storage after forwarding the communication mails between me and sbtjapan. The problem is that the sbtjapan guys requested me to take both copy non-negotiable and original BL to their mombasa office but the mombasa guys insistthat I as the buyer should liaise with the seller, who in this case is sbtjapan. Sbtjapan, and in particular my account manager are no longer replying my mails. I have tried calling but I was just put on hold for around 4 minutes and then disconnected. I have gone almost through 10 members of their customer service department (csd). I have also spoken to the gentleman whose name appears on the BL but he tells me that he has purchased a Fielder but the car is yet to arrive meaning he is yet to get his documents. I have asked sbtjapan if they can send me the amended BL at my cost but so far no reply. Still trying to push. Im looking forward to a favorable conclusion. Luckily the guy buying is an understanding chap.

Hi Sorry to hear about your misfortune! i happen to have dealt with them severally, including a bad one where they sent a knock engine car... search the link on wazua... any one all is not lost. The trouble is they have outsourced their customer care to russians and filipinos who care less. their agent at msa--one moha has no idea on his work as well... any way since time is of essence, try this chap kazama@sbtjapan.com

Could it be the Fielder importer will get your original BL? As you try other options, could you find when he's expecting his documents?

How about they [shipping agent/line] send surrender BL?

Wish you all the best. A solution will come up some how.

Even Cheaper I believe, Unless the Carrier was the big boys - SAFMARINE / MAERSK or MSC.

Let us know how it goes.

Best.

This post has made me check the FB page.The complains are many!all to do with documentation. somebody even posted;



It's very frustrating if you can't get a response from the shipper,I hope you get it resolved soon.

Thanks guys. I got the unit out on Wednesday evening. I must say that through the experience I have made friends. People who had been strangers before but went out of their way to help me. I must mention the wazua family for the kind advice, the guys at the kenyan embassy in japan who were ready to engage sbtjapan over the matter (Nelly) and valentine, the very kind lady from the CFS who helped me throughout the process from giving me a waiver on demurage charges, helped me though customs and even in getting the registration plates from the kra officials. I have had to sit down and think over the whole issue. I have decided to drop my clearing agent. He had done 5 units for me this year but he was simply over-awed and failed to take quick action in resolving problems. But most important is that I will always go out of my way in helping others in giving advice when I can, and guiding those who find themselves in tight corners. Just as all people assisted me when I was stuck. To all you guys who held my hand, I am eternally grateful. God bless you sooo much.

@Prime kindly let me know how you sorted your case as it seem am in a similar predicament.The ship docked on 14th with the wrong name on the Bill of ladind, had to push for SBT to send me a manifest corrector which came on 22nd. I have paid the 6k but now am being tossed between KRA and the Shipper (DSS).
I am now unable to clear the unit which has started attracting demurrage, the shippers claim they have lodged the C11, when i go to KRA manifest section the C11 is not in the system, now the shipper is telling me to go to KRA NBI that the C11 has not been approved, my contact in NBI is being told the shipper has not lodged anything . Stress tupu.
Apparently 700 units are affected, kweli SBT this time wameshinda!