Two faces of one of my staff, actually my manager.
a
1) Very hard working
2) Very punctual and closes very late
3) Very committed to clients works, finishes on time and contacts client.
4) Very eager to learn new things, especially the ones she has seen me do. We do KRA returns for VAT every month, income tax and other KRA tasks. The others can only handle registration of new clients whereas she is able to handle all other issues.
5) Very accurate
6) Very passionate about her job.
7) Highly displined financially, very honest. She is known in the bank more than me and can even be served when cheque has issues.

b
1) Very poor team player. Will only get instructions from me and cannot consult colleagues.
2)Very poor sales lady. To her, you brought work and if you are not decided, just go back.
3) You must pay upfront, no matter how regular you are.
4) Very harsh to customers, especially those who do not want to follow her ways. To her, customer is rarery right. She intimidtates
5) She does care whoever people are. She intimidates very senior people in both corporates and government.
6)She easily irritates clients not used to her. Some go never to come back, some inform me about it but still vanish.


I have had this employee since 2009. My customers have told me on the face that they will never come back she she is there. Others will come but cannot be served by her.
My business is expanding and I need a competent manager, but it is difficult to bring somebody when she is there.
Do I keep this girl or what do I do with her? my is a small enterprise with only three permanent employees. What would you do.?

Do you have at least these 2 tools of HRM; job description/job profile and performance management system/performance appraisal. Would have sorted you out by now.

But on the face of it, let her go/leave.

You have to see that she is a lady and has been tolerated for years.I see someone eats fish.

Oh @newcomer this is one and the same face. The personality type has oftentimes been referred to as reds (choleric-phlegmatic). Quite competent as an Expert ruling by logic and expertise, she's an individual contributor who leads through commanding/pacesetting.

She's very good at attention to detail and getting the job done; but poor at delegating/coaching/forging consensus/collaborating. If she's committed to personal growth, it's possible to transform her leadership style by emphasizing results through flexibility rather than through one right method used in one right way.
http://classes.bus.oregonstate....ns%20of%20Leadership.ppt


But the Achiever in you and your business may not have the time for it. So she refuses to change, you side-line her, and the end is inevitable...

EXACTMENT!!!!!.. and the fish seems to sweet to be finished....

I wish I could develop the tools. I have never been to a HR class but if I got some samples, i could align them to my work. I they would give me a structured way to deal with my staff, even to dismiss them.

This is funny, looks sadistic, but I agree, it is the easiest for me. "Mungu na aninjaze roho niweze kumshinda shetani"

Welcome @newcomer, I must say though if you believe you are a Diplomat, do not lose the Expert in her, not if she's 7/10 good. Patiently work on the issues together using some of the HRM tools suggested by @Angelica_ann. It will pay off for your business in the long run.

Look at it this way...
* how much do those customers upset with her contribute, say 20%?
* would you rather have a distracted-average performer likeable to all your customers? 100% customers happy, is it even possible?

She is an outstanding accounts/finance person...Move her to finance or accounts

Thanks all for wonderful contributions. Much as I find myself stupid to keep this girl, I also find her very useful. Before she came, I had serous problems with deadlines. We are advertising agents for rms we have to submit returns every month. Before she came, I had to do to work out the returns myself and with so many other tasks, I would always be late. Since she came, she took over the role and many others.
Much as I find her a headache, I will try the option of a backroom administrator, to handle all records and customers who may not be very sensitive. However, this will only be possible if we grow at the pace I am now expecting, so that there will be enough work. I really pray for this to happen