I was warned by my landlady against paying water bill to this company via mpesa because they have a way of ensuring the transaction doesn't reflect on their system.
Without stories mob.I deposited 5k four months ago,after they brought me an outrageous bill.
I filed a complain cz the meter readings were exaggarated.
The next bill was more and that is when I decided to check if my mpesa payment had been received.
To my shock their system showed nothing.But a message was generated when I paid so where did it come from? I confirmed with safcm that money went into their account and they sent me proof of id.transaction.
The last meter reading in their system took place last year! yet these fellows come with their vehicles and uniforms to read every month.
I wonder who generates these messages and how come the mpesa payments don't show on their system.

I don't even know my correct bill because I have been paying by mpesa and my current bill as it stands in their system is 13k inclusive of the mpesa!

I complained to them,filled a form with proof of the ID transaction from safcom and the guy just didn't seem to see it as a big deal.
Talk of Laxity!jeez.

I smell a skunk.Kuna watu wanakula big Narobi Water.

[quote=grolut]A similar issue happened to a friend of mine, only it was Kenya Power. She has been paying via mpesa for 2 years and never had an issue. This month, they claim that they were giving estimates and that she owes 15,000/-. It turns out they did stop reading the meter in June 2012 but they also stopped recording the mpesa transactions since then. Luckily she had all the IDs and they put the 11,000/- she had payed so far towards the money owed.

These guys need better software.[/quote.
...i had brought this up when sm1 complained bt a kenya power officer,got a bill of 9k and smthn same excuse they havent been reading the meter and were using estimates in 1 month they lumped all the extra units came to around 324 units if am not wrng,plus other charges led to the 9k,when i askd them they did agree its not my fault bt the amount haz to b paid...and they usually do it jst b4 they release their end year results.

You guys pay bills without getting the monthly bills from these firms?

I only pay after getting the bill, hakuna kitu kama paying monthly estimates, I pay down to the cent!

What happens if one day they show up on your door to disconnect and tell you their system doesn't show those mpesa transactions done over the months?
You have the ID as evidence yeah,the message is generated but their system shows blank.
And you wonder why the meter readings are soo wrong and not updated on system but on paper.
One shabby looking fellow with uncombed hair and open shirt was telling me that I may have been been paying to a wrong account, but it wasn't so since the name and account was mine.

My concern really is,the transaction doesn't show in their system but on your phone only.Yet it generates a message when you pay.

If its a rental house, I move out.
If its my ka-prot in Kitengela I instal solar panels then ask them KPLC to pick their poles and cables.

I cant pay like 20K "arrears" which are non existence in order to fatten some already fat pig.

I dont trust those paybill numbers esp the delays.Once I get my bill through 5551 or 5571 i prefer paying at the counter.

@essky,

last year Nairobi water were registering consumers. Did you participate? It could be the problem

...this is what happens (am talking abt kenya power) u request for the bill u get smthn lyk 1500 as the outstanding bill for the month u pay this by mpesa and u get all the confirmations it even reflects on the nxt physical bill ul get E payment 1500,the problem is the may hv estimated for lyk 70 units a month if u use more than 70 units 4 subsequent mnths the day they will come to read the actual meter reading they will add up the deficit and pile it up in a months bill,if the difference in the no. of units is 500 shauri yako utalipa yote kwa bill moja at the current price of forex adjustments etc even tho previous months the adjustments may hv been lower...charges for solar iz kinda prohibitive am shua 1 that can run an averagely big house myt be in excess of 250k,if not thts the option,pay one tym and 4get.

impunity kuna KPLC and NCWS.

I am cool with kplc prepaid.Does water have pp metres boxes like kplc??

smh!