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kivairu
#1 Posted : Tuesday, September 20, 2011 9:39:03 AM
Rank: Member


Joined: 3/5/2008
Posts: 532
Location: Nairobi
Looking for an ISP to provide entry level broadband services to a small setup. I saw incredible offers from Zuku.http://zuku.co.ke/triple-play/triple-play-packages.html?view=services&cid=31 Anybody with Zuku experiences? Availability?

Strive not to be a success, but rather to be of value. –Albert Einstein.
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Ustadh Ongige
#2 Posted : Tuesday, September 20, 2011 11:16:39 AM
Rank: New-farer


Joined: 6/27/2011
Posts: 18
Location: Nairobi
If it is a radio link (WiMAX) from Zuku, you will pull out hairs from the infuriatingly constant timeouts that it has. If it is a fibre optic link you want to get from them, go for it.
Look unto me, and be ye saved, all the ends of the earth: for I am God, and there is none else.
Isaiah 45:22
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kivairu
#3 Posted : Tuesday, September 20, 2011 11:43:46 AM
Rank: Member


Joined: 3/5/2008
Posts: 532
Location: Nairobi
Hi Ongige, thnx for the heads up. I recoil in fear now. Tried safcom, too steep. KDN, i recoil in fear. That leaves me with access kenya

Strive not to be a success, but rather to be of value. –Albert Einstein.
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kizee1
#4 Posted : Tuesday, September 20, 2011 11:57:54 AM
Rank: Member


Joined: 9/29/2010
Posts: 679
Location: nairobi
Ustadh Ongige wrote:
If it is a radio link (WiMAX) from Zuku, you will pull out hairs from the infuriatingly constant timeouts that it has. If it is a fibre optic link you want to get from them, go for it.



u managed to get them to install fibre? how? could you please give me a contact
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Barny Johnson
#5 Posted : Thursday, September 22, 2011 11:55:16 AM
Rank: Hello


Joined: 9/22/2011
Posts: 1
Zuku Fibre can be very fast, but it is unreliable, and the customer service is shocking.

At the time of writing, the service has been down for 4 days, it is impossible to get through to anyone on the phone. I have sent emails and opened a support ticket. No one has contacted me at all. Yesterday morning I phoned the sales guy who hooked me up, Ezekiel. He promised to look into it, then didn’t get back to me and now won’t answer my calls… so now I am looking for another service provider. My advice – avoid at all cost, not due to the product, just the complete lack of support.
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