@lukandu, remind your customer care staff that it it takes a looooong time to build a good reputation but that reputation can just be lost in a day due to their poor service! The customers is always right.

@Redondo

We appreciate criticism, hopefully it can assist us better ourselves. We are always working towards overcoming any challenges coming our way. Most of the time (I hope)we get it right.This is an eye opener I can assure you

However if someone has a powerful tool such as this, we just hope they use it responsibly and by getting all facts right. We ill probably be in that google position for some time to come but am sure we dont deserve it. Not for me/Us to judge though.

@Alma.

I think it was a major mis understanding here. Please send me that ticket I follow up. For the 10 days it took to change something, was it because you wanted IP s (though not needed) to be changed? Because this would mean you should still have had service even with those IPs.

@Kulchaz
This has been taken in. Many are following this thread from within.
Please try 0205000000 and give us feedback.

@all we will take in any feedback and frustrations from you out there and work to improve your lives as well as ours. We build you achieve

@Amhere
Thanks.
Not sure about the ecommerce bit. An interesting angle of looking at though. The source of originating the IPs is Nairobi. The only reason the IP was reading TZ was coz thats where we had reversed them to. As a measure we are not using those IPs anymore until all proper changes have been carried out.

@ Lukandu thanks so much for shedding light here. I have learnt alot from your comments and will be communicating with you for more details that I would like about KDN Products....That was elaborate and hope it answers someone's question....keep it up Lukandu!.....ONE OF THE KDN'S HAPPY AND SATISFIED CORPORATE CLIENT!

while i defend alma's righ to state the situation, I also agree that if Lukandu advises there were no ticket numbers, a ban is in order.

(this does not in any way support wazua's draconian "moderation" system of editing posts)