Gordon Gekko wrote:I'm willing to bet that the first overhead to go will be the customer care centres.
you are very right there. called zain's customer care today and for the first time i could not get through on the first attempt. had to call three times to get through on the third attempt - and i believe it would only get worse.
i use zain and for selfish reasons i don't like this new tariff as it would most likely lead to congestion problems and non-existent customer care that i left safaricom for.