Just seen this post.
First I must apologize for the experience you had. I hope it was an isolated case because I know we strive to offer the best service. I believe thats how we reached where we are
Thanks to all who came to KDN s defense. I am a KDN person and thus I ill try to answer a few questions and follow up on behalf of all who have any issues.
Lets start with the post and make a few technical issues clear.
First of all, they gave us an IP address in Tanzania.....
-- IP s are assigned by AFRINIC to a legally registered entity. In this case the IPs were assigned to Swift TZ (Altech stream TZ), which ideally is KDN in TZ.. We are allowed to use this IP legally on any of our network nodes as long as we originate with our ASN. For example if i have a client in TZ and my internet GW is in kenya their is nothing illegal or technically wrong assigning them an IP in kenya. ---
For those who don't understand, this is illegal and can and has been used by terrorists to hide their exact location.
---Even if the client was in London I am allowed to do this. So the legality bit with all due respect does not arise here. All that is needed is a reverse DNS entry to the client name..e.g wazua200.co.ke-- Otherwise how would providers sell their capacity overseas/crossborder without the IPs "crossing borders" ? As for terrorist using reverse DNS entries to hide identity... well they would not last an hour. From any WHOIS you ill be able to find who owns this IP space. A looking glass will tell you exactly which AS originated this and in 5 mins someone will be at your door step. Trust me,there was nothing wrong (legally and technically) or ill intentioned when this IP was given to you or any other person
It took 1 Week to change something that normally takes 10 minutes.
-- Apologies for this. If you still have this problem and you are willing to work with us again, please give me your ticket number and I ill be on it.
ipsol@kdn.co.ke is the e-mail ---
I don't even want to tell you how some IT guy can lie straight faced that the company IP was in Kenya.
-- Whoever it was , he did not lie. I just wish you had pasted a simple ping and trace to your gateway and the latency and trace would tell you the next hop and the distances involved. If you are on fiber you would take 2 ms to reach your GW. Anything beyond 7 ms you are out of MSA. TZ would definitely give you much more. He probably advised that we do a reverse dns entry. If you had a domain, we would reverse it to your name. It was an oversight that we did not reverse to KDN Kenya. This however would not affect your service in any way apart from perhaps having some sites pointing to tz e.g google.co.tz ---
Second. We paid for this corporate account last year before christmas.
One month later, we have had no day when we had internet connection.
-- I can only apologize for this and promise to offer you a better experience--
I am serious. No internet connection that lasts more than 10 minutes before it is dropped.
-- This definitely is strange. Need to be really looked into. Again please if I can get the ticket number. Otherwise anybody on SEACOM should be browsing in intervals of 10 mins. ---
Third I will talk about customer service...
-- I have this escalated to our customer support manager. And again I cant apologize enough