I come across people who keep saying 'my client this, my client that.
'Now this is where everything goes wrong because clients are becoming personalised!
I need to know how after one has worked hard to bring a client on board,they can surrender them to the company, so that they become a company's client rather than an individual's.
I know that without the co's backbone it's not possible to bring anyone along, but let go! since failure to do so makes it difficult for other staff to handle the client in one's absence.
It doesn't help matters at all when others decide not to deal with the said client because they do not 'understand him'.
Heard of key account administrators? I love the work they do but ok elaborate there, because they love shielding clients and become edgy when anyone else deals with the client.
When that happens everybody pulls away and client suffers.
Not sure if you deeply understand me.
"The true measure of a man is how he treats someone who can do him absolutely no good.