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wake up Sarova Whitesands!!
aemathenge
#51 Posted : Friday, July 27, 2012 6:26:54 PM
Rank: Elder

Joined: 10/18/2008
Posts: 3,434
Location: Kerugoya
I call it six two in favour of Sarova Whitesands. No?
Intelligentsia
#52 Posted : Friday, July 27, 2012 8:54:48 PM
Rank: Elder

Joined: 10/1/2009
Posts: 2,436
Hii story ya cat food...its just refusing to go away? So some guy here is telling us they actually know how kanyau food tastes? How did u find out?
hindi ni riu
#53 Posted : Saturday, July 28, 2012 11:48:56 AM
Rank: Member

Joined: 5/2/2010
Posts: 305
Here's a story I was given:
Man calls, has a foreign accent influence and asks about accomodation in one of the 5 star hotels. Hotel staff tells him that there's available rooms. Great! Man is excited and wants to book right away. Man proceeds to book....story gets dirty when hotel staff asks for his name midway into booking. He's a kenyan. The story changes...hotel is fully booked, need to confirm with manager, yada yada yada. Too much BS with these 5 star hotels. No mentioning names :)

“Once the last tree is cut and the last river poisoned,you will find you cannot eat your money" Traditional saying.
kenmac
#54 Posted : Sunday, July 29, 2012 7:47:56 AM
Rank: Elder

Joined: 5/26/2009
Posts: 1,793
Intelligentsia wrote:
Hii story ya cat food...its just refusing to go away? So some guy here is telling us they actually know how kanyau food tastes? How did u find out?



alimaliza chakula ya mtoto.
......Ecclesiastes
dnn
#55 Posted : Sunday, July 29, 2012 7:55:51 AM
Rank: Member

Joined: 7/17/2006
Posts: 133
MBILI wrote:
Very very bad image for a hotel we perceive top of the range! NKT
most of these depend on travel agents for their bookings ,and i wouldnt be surprised that even the guy you spoke with doesnt know how to go about it.@ mukiha Why dont you try another hotel

(which hotel or business for that matter has a website that has a wrong address,or emails that dont work)Bure kabisa!Shame on you



Some of these places give high expectations because of their names, but personal experience may not always be as pre-set in the mind.
jaggernaut
#56 Posted : Sunday, July 29, 2012 2:32:00 PM
Rank: Elder

Joined: 10/9/2008
Posts: 5,389
hindi ni riu wrote:
Here's a story I was given:
Man calls, has a foreign accent influence and asks about accomodation in one of the 5 star hotels. Hotel staff tells him that there's available rooms. Great! Man is excited and wants to book right away. Man proceeds to book....story gets dirty when hotel staff asks for his name midway into booking. He's a kenyan. The story changes...hotel is fully booked, need to confirm with manager, yada yada yada. Too much BS with these 5 star hotels. No mentioning names :)


Seems Whitesands also practice this kind of racism. Saw this very negative report on Tripadvisor regarding the hotel: http://www.tripadvisor.com/ShowUserReviews-g1062161-d500854-r124921348-Sarova_Whitesands_Beach_Resort_Spa-Bamburi_Coast_Province.html#CHECK_RATES_CONT

Quote:
“worst hotel ever”
1 of 5 stars Reviewed February 20, 2012
8
people found this review helpful

Im from the netherlands and my wife is kenyan.after a long drive from the maasai mara we went to the hotel to see if they had any rooms available.my wife went to the reception to ask if there were rooms as i waited in the car with the kids.the receptionists ignored her and attended to the white guests first despite the fact that she was there before them.finally after around 20 minutes of waiting Lillian one of the receptionists attended to her.she asked if there were rooms and Lillian just gave a plain NO and turned to another guest.She came back to the car and i decided to go ask myself.Lillian attended to me very fast and said they had rooms and asked what kind of room i wanted.I called my wife and on seeing her Lillian was veeery embarrased since she had told my wife there were no rooms.we told her not to bother about the rooms and headed off to serena which was an awesome hotel and an amazing experience in mombassa.i would not recommend white sands to ANYONE simly because of what they did...I HATE RACISM
chiaroscuro
#57 Posted : Sunday, July 29, 2012 4:14:31 PM
Rank: Veteran

Joined: 2/2/2012
Posts: 1,134
Location: Nairobi
hindi ni riu wrote:
Here's a story I was given:
Man calls, has a foreign accent influence and asks about accomodation in one of the 5 star hotels. Hotel staff tells him that there's available rooms. Great! Man is excited and wants to book right away. Man proceeds to book....story gets dirty when hotel staff asks for his name midway into booking. He's a kenyan. The story changes...hotel is fully booked, need to confirm with manager, yada yada yada. Too much BS with these 5 star hotels. No mentioning names :)


If you cannot name the hotel, then I suspect that the story is not true! Furthermore, it does not help anyone! Be bold like that mukiha fellow and give details of dates, times, places etc. Otherwise keep the story to yourself
BGL
#58 Posted : Sunday, July 29, 2012 5:13:15 PM
Rank: Veteran

Joined: 10/11/2009
Posts: 1,223
Are you people talking of Sarova the part of Summit hotels & Resorts? These guys are not just good but are excellent. I get good service when i am on their establishments and i remember once in 2006 when visiting the Sarova Mara i had an upgrade to a deluxe tent and it was in August the peak season.
Just the other day i was visiting Barcelona and i had to choose a summit hotels & resorts establishment called Hotel Fira Palace and the service was superb. However, i have to say the finesse of hospitality is what i experience in Kenya whether i want to enjoy a cold beer, scoops of ice cream or rum steak.....the one not fully cooked..... and the band especially on friday jioni. I have never been to Sarova whitesands though so if they profile people i do not know.

History will not remember you for your IQ. It will remember you for what you did. “Genius is 1 percent inspiration, 99 percent perspiration.” Thomas Edison
kenmac
#59 Posted : Sunday, July 29, 2012 9:31:59 PM
Rank: Elder

Joined: 5/26/2009
Posts: 1,793
Spend.thrift wrote:
MISHI wrote:
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.



Applause Applause Applause Applause Who remembers that Buruburu petrol station incident where someone's tyres were deflated and which was on wazua sometime back?

This manager is very passionate about customer service and seems to know the facility very well.

Mukiha kubali ombi la msamaha.


Wajirani in new outfit
......Ecclesiastes
aemathenge
#60 Posted : Monday, July 30, 2012 11:12:27 AM
Rank: Elder

Joined: 10/18/2008
Posts: 3,434
Location: Kerugoya
@JMORAI, tell us, in your own words, about Ms. Lilian.
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