Bwana Mkono Birika aka miser, kuna haja gani ya kuhamisha laini yako ya MPESA kisha ununue lingine ambalo linakupa huduma ile ile? Kwa nini usinunue laini ya Airtel kisha uweze kunufaika na huduma za mitandao yote mawili?

The risk of ‘kuhama’

Mke kanunua line ya Airtel amsurprise mumewe. Mume amekaa sitting room, mke akaenda jikoni akampigia mume na number mpya akasema "HALLO DARLING." Mume hakuijua number, akajibu kwa sauti ya chini "KATA NTAKUPIGIA...! HII NG'OMBE YANGU IKO JIKONI"

..........Tafakari HAYO!

I think the mobile companies in Kenya have long forgotten that they are only service providers since the way they act its only about their profits and not about the consumers of their services. They should learn from the West and realize that consumer satisfaction is number one. No consumer satisfaction -no consumer - no profits - no company. Its about the common man and not about the company.

With a light touch, to bring @kenyatelecommunitaction up to speeed...

In Kenya, Mobile Number Portability is also a service which saw a former Dealer with a dominant mobile Operator, turn protagonist to invest Kshs 350 million belonging to one of his Suppliers, in a bid to stick his thumb at a dominant Operator.

In Kenya, Mobile Number Portability is an example of technology put before the peculiar needs of the people, who prefer to carry 2/3 sims any day of the week. A failure that has seen only 40,000 out of 24m adopt the product (0.15%)

Finally, Mobile Number Portability is almost a taboo term noting Kenyan courts have prevented anyone from speaking about the Clearing House, dominant Operator, aggressive Competitor in one sentence