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KDN JUST ANOTHER KENYAN ISP
KulaRaha
#41 Posted : Wednesday, January 20, 2010 10:32:05 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Whats the point of having a forum when you do idiotic things like change the subject to read something "poltically correct".

Wazua, you're losing your charm...
Business opportunities are like buses,there's always another one coming
wazua
#42 Posted : Wednesday, January 20, 2010 10:57:53 AM
Rank: Administration

Joined: 11/19/2009
Posts: 679
Dear Members,

Moderation is an art and not a science. We may not get it right 100% of the time but we must remain guided by principles of free expression and fairness. We hope to respect the reputation of others so as to uphold Wazua's reputation.

To characterize 'KDN as the worst ISP' may be emotionally correct but is factually wrong. Whilst respecting the contribution of @alma, we chose to slightly alter the title as now shown. We still believe in reading the thread, member's message still gets through very clearly.

Lastly, you will recall on launching Wazua we did invite members to form a moderation panel with limited response. In time we hope to actualise this objective, because as is evident, we can get it wrong sometimes.

Thank you for choosing to be a part of Wazua.
alma
#43 Posted : Wednesday, January 20, 2010 11:00:32 AM
Rank: Elder

Joined: 7/20/2007
Posts: 4,432
First of all, I would like to state my utmost annoyance with wazua for changing my heading.

It was and still remains

KDN worst Kenyan ISP.

Please Wazua admin, I have just demonstrated to you how I can quickly rank a web page when I am annoyed. I am currently working on "KDN" itself.

So be nice and return the money you were paid by KDN moles to remove the original headline.

Current Situation

I have no internet as we speak. I am now back to orange and will stick there for sometime.

I have written to the following people at KDN. edited by alma. I was just in a bad mood.

Not one of them has replied to my emails. Djanne that is in their escalation procedures. Phone calls from my office are being answered ...."Oh it's you?"

This is KDN for you. For those who claim that this is a good isp, then think again.

I will update further.
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.
bird_man
#44 Posted : Wednesday, January 20, 2010 11:11:38 AM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
@Alma,sorry but I find you annoying and childish.There are so many happy KDN customers (like me,and no I'm not paid by them!).I support Wazua, you cannot black mail every company in Kenya by saying you will rank negative comments about them top on Google. It is unfair and very childish.

I would suggest you sort your issues with them or simply migrate to a better option. We used to pay 560k for a 256kbps link from some ISP, now we pay around 102k for a 1Mbps link from KDN and its as fast as hell. The link goes down once in maybe 2 weeks....and for maybe kitu 2hours.

Please get serious.
Formally employed people often live their employers' dream & forget about their own.
KulaRaha
#45 Posted : Wednesday, January 20, 2010 11:16:37 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
wazua wrote:
Dear Members,

Moderation is an art and not a science. We may not get it right 100% of the time but we must remain guided by principles of free expression and fairness. We hope to respect the reputation of others so as to uphold Wazua's reputation.

To characterize 'KDN as the worst ISP' may be emotionally correct but is factually wrong. Whilst respecting the contribution of @alma, we chose to slightly alter the title as now shown. We still believe in reading the thread, member's message still gets through very clearly.



Wazua

You are not moderating, you are adultering the message alma is passing. When did "just another ISP" mean "the worse ISP"??

Further, who made you the authority to decide that the "worse ISP" tag is factually incorrect. You cannot prove that any more than alma can prove the contrary.

I think moderation should be limited to personal insults etc.

Pls read:

http://www.communityspar...tively-moderate-forums/

http://laurelpapworth.com/how-to-moderate-forum/

Editing a post is the worse and most draconian form of moderation.
Business opportunities are like buses,there's always another one coming
muganda
#46 Posted : Wednesday, January 20, 2010 11:20:16 AM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
Aiisssh @bird_man, a tad unfair. I think @alma has pointed out his greviances clearly though he's clearly upset and demands better!

Come to think of it, though is the problem the fact that these IPS's are moving into new terrains:
-KDN was not really an ISP but backhaul provider. Have used Swift before and heard they merged their technical departments so overwhelmed.
-Access primarily SME before. Have used them also but now the are trying to provision Home users with installation problems
-Zuku acquired Mitsuminet who had more experience with home TV installations. Have tried to get connection from them, but they were expanding rapidly and unable to service office market effectively

Just thoughts...
bird_man
#47 Posted : Wednesday, January 20, 2010 11:22:53 AM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
KulaRaha....would it be better for Wazua to delete the post?I find it wrong for someone to complain and work on making sure that a Company's negative comments appear number 1 on Google....just try do a search now. I don't think you would wish the same for your company.This is why Kenya needs better enforcement when it comes to cyber related crime.
Formally employed people often live their employers' dream & forget about their own.
Pinket
#48 Posted : Wednesday, January 20, 2010 11:29:48 AM
Rank: New-farer

Joined: 1/19/2010
Posts: 33
Location: Nairobi
@ Alma come done...truth hurts you know. If your not happy with KDN deal with them personally...us guys we are happy and we will continue our SERVICES WITH KDN as this is ONE OF THE MOST RELIABLE SERVICE we have...there is no comparison with the rest ATALL...THANKS TO KDN! GO KDN...UR DOING GOOD!
alma
#49 Posted : Wednesday, January 20, 2010 11:39:06 AM
Rank: Elder

Joined: 7/20/2007
Posts: 4,432
First I wish to apologise for posting those emails and will delete them.

As for birdman why be personal?

Are you the same fellow who was selling people's emails on sk?

Are you the same fellow who got 200k from kcb for a website that is not w3c compliant

here is a result of the site.

Follow the birdman link


Result: 82 Errors, 37 warning(s)

I suggest you go fix the above issues before calling anyone childish or unknowledgeable here.


The only issue I raised was simple.

KDN customer service sucks.

I wrote this topic on Thursday last week. I have been very chronological about it.

If you are from KDN and hate it, I suggest you do something about it.

The days of the internet are here. Companies in Kenya promising such and such speeds and never delivering will be shown for the whole world to see.

A simple issue becomes overblown by your own actions.

I will post tommorow on any progress. If I have not been banned by wazua that is.
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.
wazua
#50 Posted : Wednesday, January 20, 2010 11:39:06 AM
Rank: Administration

Joined: 11/19/2009
Posts: 679
Dear KulaRaha,

Thank you for your active feedback. Please put our moderation effort in perspective:
--thread has almost 50 posts and no text was changed at all
--our amendment was made on the 7th day of post
--message was not hidden in any way; it was even highlighted message in our twitter feed contributing to additional interest
--in a public forum different partisan interests collide; no independent studies/references were cited to support the "worst" claim

Also consider that while our effort was measured and done after careful consideration; @alma is quite upset with KDN
alma wrote:
so forgive me if I am about to just bombard the internet with "I HATE KDN", and "KDN KENYA is a Scam", keyword


Despite the moderation, we believe substance of the message is still very clear and free expression upheld - a key pillar of Wazua.

Our apologies to @alma, @KulaRaha, and other members for any unintentional misunderstanding caused by our moderation.

We also urge all members to desist from personal attacks in discussing this sensitive issue.

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