wazua Thu, Mar 26, 2026
Welcome Guest Search | Active Topics | Log In

5 Pages«<2345>
Sufcom.....Effing thieves!!
Options
Previous Topic · Next Topic
Wagathigia
#31 Posted : Thursday, October 28, 2010 5:58:15 PM
Rank: Hello

Joined: 10/11/2010
Posts: 1
Location: Nairobi
It happens to me all the time............ I had even thought of buying a new phone. the credit balance shows 90 bob but the voice back keeps telling me am low on credit...... grrrrrh its so maddening!
Back to top
WWW
  |
Jus Blazin
#32 Posted : Thursday, October 28, 2010 7:33:38 PM
Rank: Elder

Joined: 10/23/2008
Posts: 3,966
@Njung'e, these are systems. why do you think you find yourself being overcharged and later getting refunds? the reverse happens as well. Laughing out loudly
Luck is when Preparation meets Opportunity. ~ Lucius Annaeus Seneca
Back to top
  | | Edit by user: Thursday, October 28, 2010 7:35 PM | Reason: Not specified
simonkabz
#33 Posted : Thursday, October 28, 2010 7:48:47 PM
Rank: Elder

Joined: 3/2/2007
Posts: 8,776
Location: Cameroon
Ati Bob Kaarimu Laughing out loudly!
TULIA.........UFUNZWE!
Back to top
  |
murenj
#34 Posted : Thursday, October 28, 2010 9:04:22 PM
Rank: Member

Joined: 7/22/2008
Posts: 851
Location: nairobi
@guka. Dialers are a group of malware designed to call a premium number automatically without your knowledge. if you have a 3g phone, then you may be at risk
Back to top
  |
muganda
#35 Posted : Thursday, October 28, 2010 9:19:24 PM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
Ehh Heeeee, word on the street is the new era is coming with renewed focus on CUSTOMER. I've seen a number of cases of these charge mishaps happening (conplicated option and all).
Though when I couldn't load a data bundle yesterday:
1. Got through to customer care
2. On my second call, there systems showed I'd called before so we just continued
3. I was called back today to confirm it's sorted today

Okay, I actually think situation was resolved by itself (tech still the same) but they made effort to look like they care.

And I see on today's news some 4G testing has now began on a handful of BTS...
Back to top
  | | Edit by user: Thursday, October 28, 2010 9:21 PM | Reason: Not specified
Njung'e
#36 Posted : Friday, October 29, 2010 10:32:52 AM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
KulaRaha wrote:
Njung'e wrote:
i talked to a don't care in customer care.Nothing so far....but...I re-loaded,have made several calls but the credo is not moving....haha!!....Wish it stays that way until my 90th birthday...lol.


That shouldn't be for too long....

LOL


@Chairman,
You were right.....The good feel lasted upto 1830 hrs......waa!!....wacha waanze kupangua....This Bob Karimu ni BK!!Laughing out loudly
Nothing great was ever achieved without enthusiasm.
Back to top
  |
KulaRaha
#37 Posted : Friday, October 29, 2010 10:41:05 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Today in BDA, MJ says that despite a drop in pricing, he has not seen an uptake in minute usage.

Scary stuff coming from the outgoing MD. Does that mean...losses soon?
Business opportunities are like buses,there's always another one coming
Back to top
  |
Njung'e
#38 Posted : Friday, October 29, 2010 11:18:13 AM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
Hmmmmm...!!...This billing system is some make-up or so then?....
Nothing great was ever achieved without enthusiasm.
Back to top
  |
MaichBlack
#39 Posted : Friday, October 29, 2010 12:47:15 PM
Rank: Elder

Joined: 7/22/2009
Posts: 7,858
Njung'e wrote:
Wish it stays that way until my 90th birthday...lol.

That would be a whole six months!!!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
Back to top
  |
kivairu
#40 Posted : Friday, October 29, 2010 2:47:57 PM
Rank: Member

Joined: 3/5/2008
Posts: 532
Location: Nairobi
I hear they/Safcom have just implemented a new state-Of -the -Art, world class contact centre system to give them a complete 360 degree view of the customer.Dialing the 100/200 numbers is now a truly delightful customer experience.

Strive not to be a success, but rather to be of value. –Albert Einstein.
Back to top
  |
5 Pages«<2345>
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Wazua Market Theme
Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
Copyright © 2026 Wazua.co.ke. All Rights Reserved.