@cicero - KCB is laying of workers it does NOT need coz of better/efficient systems.
If you can check your balance by e-mail or sms, you do not need a clerk to check it for you... Now multiply that by 1,000,000 customers & you can fire 1,000 clerks...
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett