Wazua - You guys have just shot yourselves on the foot. After your deal with KDN which led to the editing of alma's post, intrest on this topic has grown significantly. Now if you google search
"kdn isp kenya", the top two (not one as yesterday!) links you get are on this topic. And it gets better there are discussions all over the net on the censorship in wazua. I guess now it is our turn to call administrators of these sites to make deals on how discussions on Wazua can have their titles changed and ultimately locked. I love this. This is cyberspace! You have to be very careful what you do? It might come back to bite you! How many people visit mashada for example? Now the only thing they know about wazua is their affinity for censoring a.k.a. moderation.
@lukandu - I really appreciate your response to this post. At least you are interested in solutions. The other three clowns from KDN that registered to sing praises about KDN (Pinket and co.) did more harm than good. How do you go to the extent of abusing clients online (or anywhere for that matter)? How is you recruitment process? Just curious. This guys are so tactless it puts their level of education/qualifications to question. Anyway, that's a topic for another day.
It's a fact known all over town that KDN discriminates against SMEs in favour of the big fish (like banks "with branches in Rwanda" as someone put it). Either decide that you only deal with big fish and
don't solicit or accept business from SMEs. Or accept business from everyone and treat them equally and with respect! My business might not have as big a turnover as bank x or telecom company y but it is as important to me and my employees as any other business - Plain and simple! One week of down time is one week of down time no matter the size of the business. And probably the SME looses more (proportionally) coz most probably it has no redundant links - it depends on you 100%! Kazi kwako. You need to restructure you customer care/client relations department SAP. Get someone who knows what he/she is doing to head it.
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.