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SBT Japan Buyer beware
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Prime
#31 Posted : Tuesday, October 22, 2013 10:46:50 AM
Rank: Member

Joined: 2/27/2011
Posts: 518
Tokyo Im having the same 1001 stories. For my case the car arrived 8 days ago and I have been moved to and fro waiting for the clearance documents. I have literally ended up begging for documents which are rightfully mine. SBT NEVER AGAIN.
Na pia papera wanaanza hiyo upuzi. Bought a unit from them almost 20 days ago and they tell me after much probing that the unit displayed on their site belonged to an associate dealer so they first have to change ownership... then a typhoon came and they had some difficulties... NKT
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Rahatupu
#32 Posted : Tuesday, October 22, 2013 11:16:53 AM
Rank: Veteran

Joined: 12/4/2009
Posts: 1,982
Location: matano manne
I have done great business with PAPERA over the last 8 years BILA stress. Quality is the best, service ni POA sana, just a bit pricey thuogh.
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Prime
#33 Posted : Tuesday, October 22, 2013 2:51:54 PM
Rank: Member

Joined: 2/27/2011
Posts: 518
Rahatupu wrote:
I have done great business with PAPERA over the last 8 years BILA stress. Quality is the best, service ni POA sana, just a bit pricey thuogh.


@ Rahatupu...
I dont think their standards are the same as they used to be over the last few years. I have bought 3 units from them, this being the third. The biggest problem with them is communication. Probably it may be Jun, my account manager. You send upto 5 e-mails before you get a reply. The best person to me has been Madhoka. Very nice lady and her english on the phone is soo good. How I wish I could have the account managers changed!! As for quality... its your luck sometimes. Service is ish ish. they don't communicate on shipment schedules, When the ship is supposed to fika (BOL) and dont communicate when they send the clearance documents. In terms of service... Try delights and report back. All documents shipped at least 2 weeks before the ship arrives.
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jerry
#34 Posted : Tuesday, October 22, 2013 5:58:51 PM
Rank: Elder

Joined: 9/29/2006
Posts: 2,570
some1 once reecommended Nikkyo to me. I have never tried them though.
The opposite of courage is not cowardice, it's conformity.
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Seq Lu
#35 Posted : Tuesday, October 22, 2013 6:58:14 PM
Rank: Member

Joined: 1/30/2009
Posts: 164
Looks like there is an issue in Japan :)
They keep moving the cheese

stolen from opensuse forums :)
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amga
#36 Posted : Tuesday, October 22, 2013 7:42:31 PM
Rank: Member

Joined: 8/16/2010
Posts: 149
Location: hapa Kenya
Tokyo wrote:
amga wrote:
i paid for a unit in AUG and upto date bado kufika, story ndio mingi, but as Tokyo warned, i add my warning keep off SBT ni stress tupu!! check this out......
https://www.facebook.com/sbtjapancarsexporter
read carefully it seems tuko wengi


Have they shipped your car ??

Yes they have given me a copy of the b/l but the original docs are still not yet but after some pressure they said they'd send them. i think its time i take my business elsewhere
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MistaDoms
#37 Posted : Wednesday, October 23, 2013 11:17:03 AM
Rank: Hello

Joined: 10/23/2013
Posts: 9
banyamulenge wrote:
Shame on you Shame on you i recommend paytrade from tradecarview. Never had an issue.



@banyamulenge How does PayTrade work, to whom do you wire the money?
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  | | Edit by user: Wednesday, October 23, 2013 5:21 PM | Reason: Not specified
Prime
#38 Posted : Wednesday, October 23, 2013 11:57:37 AM
Rank: Member

Joined: 2/27/2011
Posts: 518
The documents have finally been sent today. 10 days after the ship docked. Of course I will receive them in about two days. Sad because the CFS im using is only giving me 15 days free storage.
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Trump
#39 Posted : Wednesday, October 23, 2013 1:22:33 PM
Rank: Member

Joined: 10/19/2006
Posts: 66
My vehicles were on the same shipment and I have had a big problem with the documents.They told me yesterday that they have shipped thru dhl. i hope to receive them in the morning.
Just do it!
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Prime
#40 Posted : Tuesday, October 29, 2013 4:56:47 PM
Rank: Member

Joined: 2/27/2011
Posts: 518
Trump. I received my documents on saturday and to my shock the ORIGINAL BL was showing someone elses name. My free storage days expire today. I have had to call the CFS and plead my case because it was entirely the mistake of sbtjapan right from sending the documents way after the car arrived to sending wrong documents. I am yet to sort out the mess. Been referred to sbt mombasa where we have camped for 2 days without help. I am totally awed by the callousness with which sbtjapan have handled my case. I paid in full promptly after negotiating and even paid duty before I received the final documents. Furthermore they wrote a mail talling me that they have an arrangement with my CFS for 21 days free storage, of which the CFS has denied knowing of such an arrangement. I have forwarded their mails to the CFS. Its sad that sbt have to take one through what i have undergone
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