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KENYA AIRWAYS - The shame of Africa
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nakujua
#21 Posted : Saturday, June 06, 2015 10:45:33 PM
Rank: Elder

Joined: 12/17/2009
Posts: 3,583
Location: Kenya
premio wrote:
KQ has the youngest fleet in Africa younger than American Delta Emirates Qatar name it. KQ Might have a few challenges like other airlines due to schedule intergrity but mostly caused by Tech issues which means they wont operate a flight with a problem good safety.
Its the only carrier departing from Terminal 1A jkia as good as Bangkok Dubai better than Heathrow and JNB. KQ on board service is great its just facing a few challenges that will come and pass. The airport closure affects all airlines not just KQ. its beating BA hands down on the London-Nairobi route with the iconic 787dreamliner. They have new 737-800 NG with moodlighting Personal Wide DVDs mostly on Lagos AND joburg route. KQ is Africas best a few haters with little info about the aviation world spoiling its nane

kidogo challenges smile but how comes you mention they have the youngest fleet and yet they seem to have tech issues around schedule integrity as you mention, ama walinunua ndege bila kujua how to operate them efficiently.

lakini mimi napendanga kq sana, especially when I am in town and I happen to pass hapo bypass and I see the many planes za kq parked hapo, I feel lots of joy seeing the pride of kenya - if I will be blessed one day to fly - I will choose them.
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Kausha
#22 Posted : Saturday, June 06, 2015 10:50:39 PM
Rank: Member

Joined: 2/8/2007
Posts: 808
Premio ok defend KQ hiyo tutakuachia but dont lie to us that second hand look and feel terminal 1A equates to bankok or dubai or is better than OR Tambo. KQ has been having tech challenges gor the past 8 years now.
We forecast it would be a goverment bailout case in June 2015 back in 2012 and voila right on time. If you asking me the airline needs to be reenginered from routes staff aircraft kila kitu. This young fleet in africa is pang'ang'a tupu. Airline business is global business. Emirates uses their older aircraft to serve Africa routes with superior results and KQ can not its light against them.
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Kausha
#23 Posted : Saturday, June 06, 2015 10:55:11 PM
Rank: Member

Joined: 2/8/2007
Posts: 808
As we speak I have noticed 4 KQ 777 planes and a few lower capacity models permanently parked hapo military hangar fir the past 5 months now. Surely tech challenges can be resolved as they arise by utilizing these idle planes.
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Thiong'o
#24 Posted : Sunday, June 07, 2015 12:25:50 AM
Rank: Member

Joined: 10/14/2011
Posts: 661
Kausha wrote:
As we speak I have noticed 4 KQ 777 planes and a few lower capacity models permanently parked hapo military hangar fir the past 5 months now. Surely tech challenges can be resolved as they arise by utilizing these idle planes.


@ Kausha Challenges are normal with businesses and KQ is definitely not the shame of Africa, @obiero had earlier picked what you’re pointing -could be mechanical issues, scheduling (repairs to runway), pilot issues or whatever. The airline industry with slim profit margins has forced carriers to focus on both cost reduction and revenue growth through better customer interactions and not for the faint hearted. – see what happened to Uganda Airlines, Jet link, even our own KQ had to recently rescue precision air http://www.theeastafrica...8/-/yjpnm3/-/index.html and the now “technically” bankrupt Malaysia Airlines carrier is due to unveil a spruced-up brand later this year http://www.economist.com...15/06/malaysia-airlines
This thread points to increasing consumer expectations but air travel still remains for many a disappointing, grumble-worthy experience.
For KQ
• Reduce costs and improve operational efficiency –with modernized fleet to incorporate more fuel-efficient aircraft. Achieved?
• Get to know their customers better.
• Cut the fat, not the muscle. - Management needs to be ruthless in cutting costs in all other areas that are not relevant to safety, reputation, branding, or customer value.
• Use digitization to reduce operating costs.
• Partner strategically.
http://www.strategyand.p...es/2015-aviation-trends
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Fyatu
#25 Posted : Sunday, June 07, 2015 9:03:30 AM
Rank: Veteran

Joined: 1/20/2011
Posts: 1,820
Location: Nakuru
Ali Baba wrote:
Fyatu wrote:
Now that business daily has decided to censor and to flag my comments as SPAM on Ndemo's article on why KQ should read the writing on the wall, i have to "remove" gas on the ever faithful wazua..Here are my grievances about KQ as an occasional traveller and a proud Kenyan

1. Perennial delay of flights. In almost all airports, passengers stranded and sleeping at waiting bays in the late hours of the night are most likely KQ passengers.

2. It might sound unbelievable but some KQ flights especially in the(787-300 series) have tattered seats, tattered interiors.Mind you these are aeroplanes plying international routes

3. Cabin crew hoarding alcoholic drinks as if - ni za mama yao.( a clever air hostess should know a passenger stranded for hours away from home should be appeased by onywaji (Juice ,chai, water or beer) for the entire period of the flight).

4. Chakula mbaya. Most passengers avoid KQ food for fear of diarrhoea

5.Total chaos, no aplogies, little help for those who have missed connection flights coz of KQ delays.

As if a delayed flight is not bad enough, passengers are bundled in those busses at JKIA and wait for odd 5-10 mins to be transferred to arrival terminal and the question that arises is, why did the aeroplane just not park at the terminal?

In a nutshell KQ should up their game especially on international flights because at this rate Rwandair, Ethiopian, Fastjet will run them out of business

It is not debt or financial woes that will kill KQ but this utter disregard of the customer.
I formerly worked in the airline industry in the US.And also as a frequent traveller,most of the complaints listed here by this guy are common with all airlines.Delta Airlines,United,AA,Ethipian etc,they all delay flights etc.This kind of complains come from people who feel that if its kenyan its inferior to a Mzungu's plane.The worst food I have eaten in airplanes was in British Airways and United.Ndemo's arguments against KQ were valid,but lots of wazuans seem to be those guys who worship the whiteman as a supreme being.


I'm proud of KQ...don't get me wrong. I agree delays happen all the time even for what is perceived as best.I don't read any mzungu-worship in my post....just lamentation of someone who felt aggrieved. Iam pro-KQ turnaround and understand that it is a major part of Kenya's economy . The food/keroro part was a bit exaggerated...i apologize to all offended
Dumb money becomes dumb only when it listens to smart money
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Fyatu
#26 Posted : Sunday, June 07, 2015 9:08:03 AM
Rank: Veteran

Joined: 1/20/2011
Posts: 1,820
Location: Nakuru
obiero wrote:
I also dont like the services.. next time I will fly Zimbabwe Airlines, Tanzania Air, Nigerian Air or Congo Airways.. Be proud of ua body even if ua 'ugly'..


Kenya should stop benchmarking itself with Tanzania, Uganda, etc

The attitude that as long as we are doing better than UG and TZ ,then we are doing very well is one of our greatest undoing as Kenya. We should aim higher
Dumb money becomes dumb only when it listens to smart money
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nakujua
#27 Posted : Sunday, June 07, 2015 11:39:19 AM
Rank: Elder

Joined: 12/17/2009
Posts: 3,583
Location: Kenya
if you keep praising and finding excuses for your kid's for poor performance they most likely will never improve.
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Fyatu
#28 Posted : Friday, June 12, 2015 4:25:22 PM
Rank: Veteran

Joined: 1/20/2011
Posts: 1,820
Location: Nakuru
you have to have been there to know the pain RINK
Dumb money becomes dumb only when it listens to smart money
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  | | Edit by user: Friday, June 12, 2015 4:34 PM | Reason: Not specified
Fyatu
#29 Posted : Friday, June 12, 2015 4:29:10 PM
Rank: Veteran

Joined: 1/20/2011
Posts: 1,820
Location: Nakuru
In as much as i love my country and my brands, something is critically wrong with KQ. Is this sabotage or what? why does it seem that KQ staff don't want to do what is right? or perhaps, are they just plain incompetent and don't know how to firefight or what to do in some situations?
Dumb money becomes dumb only when it listens to smart money
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digitek1
#30 Posted : Friday, June 12, 2015 5:26:16 PM
Rank: Veteran

Joined: 2/3/2010
Posts: 1,797
Location: Kenya
Thiong'o wrote:
Kausha wrote:
As we speak I have noticed 4 KQ 777 planes and a few lower capacity models permanently parked hapo military hangar fir the past 5 months now. Surely tech challenges can be resolved as they arise by utilizing these idle planes.


@ Kausha Challenges are normal with businesses and KQ is definitely not the shame of Africa, @obiero had earlier picked what you’re pointing -could be mechanical issues, scheduling (repairs to runway), pilot issues or whatever. The airline industry with slim profit margins has forced carriers to focus on both cost reduction and revenue growth through better customer interactions and not for the faint hearted. – see what happened to Uganda Airlines, Jet link, even our own KQ had to recently rescue precision air http://www.theeastafrica...8/-/yjpnm3/-/index.html and the now “technically” bankrupt Malaysia Airlines carrier is due to unveil a spruced-up brand later this year http://www.economist.com...15/06/malaysia-airlines
This thread points to increasing consumer expectations but air travel still remains for many a disappointing, grumble-worthy experience.
For KQ
• Reduce costs and improve operational efficiency –with modernized fleet to incorporate more fuel-efficient aircraft. Achieved?
• Get to know their customers better.
• Cut the fat, not the muscle. - Management needs to be ruthless in cutting costs in all other areas that are not relevant to safety, reputation, branding, or customer value.
• Use digitization to reduce operating costs.
• Partner strategically.
http://www.strategyand.p...es/2015-aviation-trends

Applause
I may be wrong..but then I could be right
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