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SBT Japan Buyer beware
Rank: Hello Joined: 11/7/2013 Posts: 1
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My brothers and sisters,ladies and gentlemen,SBT Japan has the worst form of customer service, be warned. I paid for a unit early September and the sales person i dealt with promised me that he will organise shipment so that I receive the unit mid october. At the begining of october i checked my account and shock on me,they had updated my account to indicate that the ETD was to be in December. So that meant i had to wait for 3 months before i receive my vehicle.After making a lot of noise,they changed the ETD to October.The vehicle arrived at the port this week(november) but to my disappointment they have not send the shipment documents upto now. For the last three weeks, I have been requesting them to send the shipment documents on time but to no avail. In fact they dont reply to my emails.
Now what kind of customer service is this? They have just lost a serious customer. I will never ever buy another unit from SBT Japan.
So my good people, be warned.
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Rank: Veteran Joined: 8/11/2010 Posts: 1,011 Location: nairobi
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Rank: Member Joined: 8/16/2010 Posts: 149 Location: hapa Kenya
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Knnox wrote:My brothers and sisters,ladies and gentlemen,SBT Japan has the worst form of customer service, be warned. I paid for a unit early September and the sales person i dealt with promised me that he will organise shipment so that I receive the unit mid october. At the begining of october i checked my account and shock on me,they had updated my account to indicate that the ETD was to be in December. So that meant i had to wait for 3 months before i receive my vehicle.After making a lot of noise,they changed the ETD to October.The vehicle arrived at the port this week(november) but to my disappointment they have not send the shipment documents upto now. For the last three weeks, I have been requesting them to send the shipment documents on time but to no avail. In fact they dont reply to my emails.
Now what kind of customer service is this? They have just lost a serious customer. I will never ever buy another unit from SBT Japan.
So my good people, be warned.
pole brother had a similar experience, just check their fb page you'll get the gravity of how bad the situation is
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Rank: Veteran Joined: 10/9/2006 Posts: 1,502
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SBT might be having some difficulties. Just last week I was in their Yokohama offices to get a Wazuan BL which they had not sent. work to prosper
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Rank: Member Joined: 5/8/2008 Posts: 288
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amga wrote:Knnox wrote:My brothers and sisters,ladies and gentlemen,SBT Japan has the worst form of customer service, be warned. I paid for a unit early September and the sales person i dealt with promised me that he will organise shipment so that I receive the unit mid october. At the begining of october i checked my account and shock on me,they had updated my account to indicate that the ETD was to be in December. So that meant i had to wait for 3 months before i receive my vehicle.After making a lot of noise,they changed the ETD to October.The vehicle arrived at the port this week(november) but to my disappointment they have not send the shipment documents upto now. For the last three weeks, I have been requesting them to send the shipment documents on time but to no avail. In fact they dont reply to my emails.
Now what kind of customer service is this? They have just lost a serious customer. I will never ever buy another unit from SBT Japan.
So my good people, be warned.
pole brother had a similar experience, just check their fb page you'll get the gravity of how bad the situation is Have you tried dealing with the customer service section directly instead of your agent through csd@sbtjapan.com? I had a similar challenge in August this year I kept writing to customer service. I realized if you don't follow up with them you will not receive BL in good time
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Rank: Member Joined: 11/24/2009 Posts: 130
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There are some units they claim to have shipped to the port such as this How genuine are they because according to Kenyan law (one cannot import more than an 8 year old vehicle from the date of first registration) I need some insight.
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Rank: Member Joined: 2/27/2011 Posts: 518
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lexx wrote:There are some units they claim to have shipped to the port such as this How genuine are they because according to Kenyan law (one cannot import more than an 8 year old vehicle from the date of first registration) I need some insight. Lexx, The units are destined to neighboring countries that use the port of mombasa. They can also buy units on the ship or already shipped and clear with their relevant customs authorities. They are not intended for kenya
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Rank: Member Joined: 11/24/2009 Posts: 130
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Prime wrote:lexx wrote:There are some units they claim to have shipped to the port such as this How genuine are they because according to Kenyan law (one cannot import more than an 8 year old vehicle from the date of first registration) I need some insight. Lexx, The units are destined to neighboring countries that use the port of mombasa. They can also buy units on the ship or already shipped and clear with their relevant customs authorities. They are not intended for kenya Thank you for the information
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Rank: Member Joined: 1/21/2013 Posts: 427
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Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan?
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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timuka wrote:Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan? I think it's for "non-Kenyans" i.e. for other markets like TZ though not sure. The opposite of courage is not cowardice, it's conformity.
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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jerry wrote:timuka wrote:Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan? I think it's for "non-Kenyans" i.e. for other markets like TZ though not sure. When you click on Mombasa on their site you get to see arrivals for vehicles manufactured way back in 1995, 1996, 1997..... Which market are they supplying these? The opposite of courage is not cowardice, it's conformity.
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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Just discovered www.alainjapan.com They seem genuine and have good "SHARKS"!!! The opposite of courage is not cowardice, it's conformity.
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Rank: Member Joined: 1/21/2013 Posts: 427
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jerry wrote:jerry wrote:timuka wrote:Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan? I think it's for "non-Kenyans" i.e. for other markets like TZ though not sure. When you click on Mombasa on their site you get to see arrivals for vehicles manufactured way back in 1995, 1996, 1997..... Which market are they supplying these? I think they are a range of manufacture dates in the units they ship. I recently got a schedule from one of their sales agents with manufacture dates ranging from 1990's to 2010. It could be the ones over 8 years old are for non-Kenya markets but the ones within 8 years since manufacture date can be sold in Kenya. In addition, the account manager indicated to me that some of those units are meant for the Kenya market. What am not sure about is the process and whether its any better as compared to self importation from Japan.
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Rank: Hello Joined: 11/18/2013 Posts: 1
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I have previously imported a car with SBT and the experience was ok but on my second purchase i reserved a car and later changed my mind about the unit. Now they have been asking me to sign an affidavit to change the name on the BL. Has anyone of you heard of this process????
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Rank: New-farer Joined: 10/5/2010 Posts: 10
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premio wrote:Just thought its wise to warn Kenyans here iam a car seller and i source all my cars from SBT japan. For one year i have had no problem with them until now when i ordered 5 units worth 32700usd and paid 4 units in full. My cars move very fast so i had factored thet i would clear the already paid units sell within 2wks(i do it every time) and then pay sbt balance for the 5th unit which arrives 10th oct a mere 5800usd but walas i was wrong the 4 fully paid units have arrived and sbt has declined to release the documents of even 1 unit until the 1 in the high seas is paid for. I have gone ahead and paid the 5th unit in full but still no documents this is a warning dont fall victim. @premio I need some advice from you kindly contact me via tikariuki@gmail.com
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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Don't fear anything @tikariuki. The Wazua spirit is to share! The opposite of courage is not cowardice, it's conformity.
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Rank: Hello Joined: 12/30/2013 Posts: 1
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SBT is a complete useless company...Please KEEP OFF SBT. I bought 3 demios from them while on ship...up to now they haven't sent the documents and even the scanned copies..this means that i can't pay the IDF....Yet the ship arrived on 19th dec. Keep away from this unreliable company!!!!!  RUN AWAY FROM SBT...SBT IS KILLING KENYAN CAR DEALERS...
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Rank: Member Joined: 1/1/2010 Posts: 511 Location: kandara, Murang'a
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How is tradecarview? Foresight..
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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Just wondering if I can use any KRA branch for payment of duty or it has to be done in Msa? The opposite of courage is not cowardice, it's conformity.
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Rank: Elder Joined: 10/4/2006 Posts: 13,821 Location: Nairobi
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i ordered a car from SBT japan and they put it on the ship 5 weeks after they acknowledged payment - this is the last time I am dealing with them. All Mushrooms are edible! Some Mushroom are only edible ONCE!
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