Actually, the decision to ban the unlimited packages was smart, from a company point of view.

What will happen is this; the heavy downloaders will complain and ditch Safcon, leaving only the “normal” users, those who just want to use email, Facebook, twitter, etc, using low volumes on internet enabled phones which for Safcon are more profitable.

The heavy users, who need unlimited for massive downloads, will gnash their teeth and move to either Orange or Airtel, leading to these two companies shouldering the burden of the heavy downloaders. The normal user on Safcon couldn’t care less about the demise of the unlimited packages as they never use them. In any case, as in all ISP’s worldwide, the heavy users are only a tiny fraction of the total yet in terms of bandwidth usage, they consume a sizable proportion which is not profitable for the companies (that’s why capping came into play). That is what Safcon ditched, the loss making users.

Take me as an example. I ran to Airtel as soon as the announcement was made. My missus remains as happy as can be on Safcon with her monthly bundles, making Safcon’s Collymore happy.

ama bob connymore

There are softwares called packet analysers that i bet Scom could have used to tame the guys who do 35GB download perday.... just slash the bandwith to half for that specific dude or block his activity. Zuku have done it and it seems to be working well for them..... Removing Un-limited is not the best Option

That's a wrong assumption.

For example, take an unlimited package of (to keeps things simple) 100/- per week unlimited.

Then take a bundle price of 100/- for 3GB valid for 30 days.

The unlimited user then goes to download 30GB in one week while the bundle user can only download max 3GB in the same week.

What's the per MB revenue from each user vs. the cost of providing the bandwidth? The heavy unlimited user's per MB revenue stunk and that's why Safcon bailed out and left Airtel / Orange to serve them.

Its nothing personal,just business and safaricom is not an NGO!