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KDN JUST ANOTHER KENYAN ISP

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blackthought		#11 Posted : Friday, January 15, 2010 1:43:16 PM
Rank: New-farer Joined: 12/15/2009 Posts: 78 Location: NBI		muganda wrote: @blackthought STOOPPP. Tread carefully with Zuku, see my post on another thread... muganda wrote: @KulaRaha, the truth, the whole truth and nothing but... Was a Zuku convert from day 1 before the fibres and all. Office made payment, guys came over to our office, measured something, came back again, searched for those invisible waves, came again and again and again. Three months later, nothing, asked for refund, 4 months later got it. Hope the Wimax can now reach our office and tech guys decide to call them again... The problem is last mile. This Wimax / Fiber require effort to reach your location; and a guy has to come with some tools. Hence why I read somewhere that Safaricom has 1.4million internet users, because 3G sorts out last mile. Solution: Orange (price) or Safaricom (speed) and you can be connected tomorrow. @muganda, safaricom (speed-yes, cost---outrageous!), orange (good cost, but...) i need a reliable and sustainable solution for intense data! anything else? Orange Nyumbani would be relatively good. BUT. They ask for too much personal info. they ask for your bank acount details+ PIN No. weeee! they are part Govt. owned! Imagine your shock to check your bank account balance and see 33% less!!!hehe! TAX! WTF? Kenyan ISPs... Very Tricky!
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anasazi		#12 Posted : Friday, January 15, 2010 2:24:36 PM
Rank: Veteran Joined: 6/8/2007 Posts: 675		Well, where are you KulaRaha! Please fungua this ISP as soon as possible. I have also had it with ISPs! AK has disappointed me so much with their "you have maxed" excuses.... that I want to give ZUKU a second chance after they disappointed me a few months back. By the way, AK have this bandwidth monitor... and everytime speeds are bad they disable your account! So you cant login! And they say passwords are changed every two weeks for security purposes! What do those guys take us for! Kubaff! Form is temporary, class is permanent
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blackthought		#13 Posted : Friday, January 15, 2010 2:36:52 PM
Rank: New-farer Joined: 12/15/2009 Posts: 78 Location: NBI		anasazi wrote: Well, where are you KulaRaha! Please fungua this ISP as soon as possible. Hmmm so Kularaha can come to our rescue? i see...where is Kularaha! do we need a "KulaRaha-Light" (like, gotham city's 'bat-light') to alert him? the citizens of "Gotham" need help! hehe! HAHA! Or, who is willing to be our Batman? the role of 'Joker' has been snapped up by our current ISPs!!! Hehehe!.."why sooo serious?"
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inf8nity		#14 Posted : Saturday, January 16, 2010 7:47:12 PM
Rank: Member Joined: 7/24/2009 Posts: 80		anasazi wrote: AK has disappointed me so much with their "you have maxed" excuses.... that I want to give ZUKU a second chance after they disappointed me a few months back. By the way, AK have this bandwidth monitor... and everytime speeds are bad they disable your account! So you cant login! And they say passwords are changed every two weeks for security purposes! What do those guys take us for! Kubaff! Anasazi do have some proof to back this? cause i've been with AK for 2yrs now and nothing like this has ever happened mind you i'm a very big torrent and limewire user! So if its sumthin u had from ur friend try them 1st before coming up with such conlusions
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Drew		#15 Posted : Sunday, January 17, 2010 3:27:39 PM
Rank: Member Joined: 1/13/2009 Posts: 36		i realized that there is no ISP that is good enough. The best option there can be is if safaricom would offer an unlimited plan. I'm in some rural area and internet is just fine
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alma		#16 Posted : Tuesday, January 19, 2010 5:21:22 AM
Rank: Elder Joined: 7/20/2007 Posts: 4,432		Just in case anyone is wondering I have yet to have my issue fixed since I posted this. I now have 6 ticket numbers from KDN. I have talked to 10 people and still do not have a reliable connection. Today I got an invoice...... I am thinking of giving them a ticket number for their invoice. Just unbelievable. Let me say this again. If you value your time and sanity, KEEP AWAY FROM KDN. I have decided to be using those safcom and orange modems. They are expensive but at least I get my internet service. Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.
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wairegi		#17 Posted : Tuesday, January 19, 2010 8:38:34 AM
Rank: Member Joined: 6/4/2007 Posts: 215		alma I am also there customer and i can attest that they have no customercare. They have some many quacks for contractors and they never reply to mails. Forget about the tickets, once they connect you to support guy get his/her mobile and talk to teh guy directly.
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blackthought		#18 Posted : Tuesday, January 19, 2010 11:16:07 AM
Rank: New-farer Joined: 12/15/2009 Posts: 78 Location: NBI		alma wrote: Just in case anyone is wondering I have yet to have my issue fixed since I posted this. I now have 6 ticket numbers from KDN. I have talked to 10 people and still do not have a reliable connection. Today I got an invoice...... I am thinking of giving them a ticket number for their invoice. Just unbelievable. Let me say this again. If you value your time and sanity, KEEP AWAY FROM KDN. I have decided to be using those safcom and orange modems. They are expensive but at least I get my internet service. @alma, wow, sorry about your problems with the KDN people...Customer care is key in any business, i think they have to place as much emphasis on customer care as they do on BILLING and INVOICING customers!!!, Looks like to KDN you are just another ***KSH, on their balance sheet!!! thats wrong, soo wrong! Shame on you KDN Infact, i think you should submit your post on the problem with KDN to the Daily Nation-'Watchman' column, i bet you will have their full and un-wavering attention! The email address: watchman@nation.co.ke We need a new/reliable ISP in the market, they need to change their M.O, asap!!! Keep us in the loop on how things turn out. Peace!
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Zed		#19 Posted : Tuesday, January 19, 2010 12:24:48 PM
Rank: New-farer Joined: 1/19/2010 Posts: 4 Location: Nairobi		@all of those out there who don't know what they are talking about!!! KDN was one of the key players to bring fiber into Kenya, that same fiber that everybody was bickering about, and it has managed to expand their network to places you would never think of! Yes customer support needs work, but rather than bog them down, why not suggest where to improve?? Every company starts of with problems... I say congratulations to KDN for being the DATA carrier they started off wanting to be!! Imagine Safaricom, AccessKenya, all the big players are on KDNs network!!!!!!!!!!!!!!!!!!!1 where would we be without you KDN?
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Pinket		#20 Posted : Tuesday, January 19, 2010 12:29:01 PM
Rank: New-farer Joined: 1/19/2010 Posts: 33 Location: Nairobi		Wat...am shocked! You guys u dont know what ur talking about! We have 18 branches connected via KDN in TZ, UG, Rwanda and DRC and apparenlty we RANK KDN as the BEST....I cant even imagine the trouble we've had with AK...jeZZ IT WAS CRAZY....PLS do some research about KDN before any critics....Again to get the best services you must be willing to invest...CHEAP IS EXPENSIVE...Thanks to KDN for thier services they have really enabled growth!
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