lochaes wrote:Kanda-ya-moko wrote:I have been receiving this spam messages from 22554 and 22454 twice a day. Ignored and marked them spam. I have never subscribed to this services.Later i realized each was deducting about 60 bob a day! Pure daylight robbery! When i keyed in *100*6# to access premium services and unsubscribe...i noticed i had FOUR PRS services to unsubscribe from! How i got subscribed..only safaricom knows!
This has been on for close to a year.
How do i place a complaint and to whom? CCK? I intend to .
yes you should complain to CA (formerly CCK) since they are the ones who license them
UPDATE:
I wrote to CA (Formely CCK) and a lady called Irene (chukua hatua CA) was quite helpful in following up with Solunet (22454) and Roamtech (22554).I had a log of this sms in excel starting from Sep 2013. Initially i had written to the two companies but the response was almost bordering on being totally rude. Not helpful. When i wrote to CA the companies responded almost immediately!
Solunet was totally professional and apologetic. They refunded me the amount deducted.
Roamtech (22554)just responded today but they do not look like the will yield to a refund. They have been deducting my airtime since Jan 2013! The matter is still with CA and i expect CA will push them to make amends with me. If they do not make amends, i intend to take the matter to court. I have the evidence. If there is any Wazuan with evidence against 22554 please contact me, so that we can make a plausible case against Roamtech.