Went to offset my HELB loan and was surprised that a parastatal can offer such quick services. The only element missing was personal touch.

NHIF is the only institution that I know that can retrieve customer information using national ID number.... That's quite good because I can never remember all these numbers that banks and other institutions give you when you join. Why not simply use my ID number?

Exceptional Service
Opticians - Optica Uchumi Ngong Hyper
Banks - NIC
Supermarkets - Nakumatt
Hotels - Serena & Mvuli House
Restaurants - Art Cafe(The junction) and Java(Adams)

Bad service + terrible customer care
Airline - Fly540
Supermarkets - Tuskys and Ukwala
Hotels - Highlands(almost all branches) & Starbucks(Karatina)
Shops - Camcraft near the Stanley

Just from KRA,I have never seen the need of replacing. my I.D after i lost a while back after showing it at the gate and being let in...at the ground floor reception I was told I cant get a pass to go to the floor I want....thought a passport is a valid official govt issued document...they accept a DL and an I.D but not a P.P...somebody school me.

Strange. Doesn't sound logical. A majuu friend of mine once told me he finds service at many places underwhelming. Possibly because Kenyans are understanding about poor service, are used to it and do nothing about it. Very rarely do we see people demanding to see the manager....and the manager of the manager.