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Manyala
#11 Posted : Thursday, June 14, 2012 3:14:51 PM
Rank: Member

Joined: 11/8/2011
Posts: 482
Location: Nairobi
There are 15 free- to- air channels operating in Kenya! Really? My 1987 Sony only 'catches' 11. KBC, Family, KISS, NTV, Citizen, K24, KTN, Q, GBS, EATV and UTV. Which 4 am I missing?
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kollabo
#12 Posted : Thursday, June 14, 2012 3:30:03 PM
Rank: Veteran

Joined: 2/3/2012
Posts: 1,317
digitek1 wrote:
multichoice customer serviceBrick wallBrick wall Brick wall Sad Silenced


South African arrogance towards other Africans
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TiggerTiggy
#13 Posted : Thursday, June 14, 2012 3:49:47 PM
Rank: Veteran

Joined: 10/13/2011
Posts: 660
they have a new MD. danny. i know him well. very smart guy. u can bet he will read this! they surely need to up their game
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Jump-steady
#14 Posted : Thursday, June 14, 2012 4:52:07 PM
Rank: Veteran

Joined: 12/1/2008
Posts: 1,098
Manyala wrote:
There are 15 free- to- air channels operating in Kenya! Really? My 1987 Sony only 'catches' 11. KBC, Family, KISS, NTV, Citizen, K24, KTN, Q, GBS, EATV and UTV. Which 4 am I missing?


Seriously @Manyala? You have a TV that is older than some wazuans! Laughing out loudly Laughing out loudly
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jaggernaut
#15 Posted : Monday, June 18, 2012 1:05:51 PM
Rank: Elder

Joined: 10/9/2008
Posts: 5,389
My DSTV just went off on Friday without notice. Found it odd because they always alert me via sms when the account is due for payment. I renewed the subscription yesterday Sunday at about noon via mpesa and have not been reconnected since then. I have tried calling them since yesterday and can't get through to a customer care agent. Tried last night and the answering machine tells me that their working hours are strictly 9am - 6pm on weekends. Have tried to call them today but all in vain. Have used like 100bob trying to contact them but only being put on hold forever as i an made to wait for 'next available agent', until I have given up. I have to agree that the service has gone to the dogs.

(I sent them the Ksh equivalent of USD28 for the Compact package but am just wondering if they increased the fee and don't want to inform me and maybe that's why they have refused to reconnect me.)
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kiriita
#16 Posted : Monday, June 18, 2012 1:19:55 PM
Rank: Member

Joined: 4/20/2008
Posts: 437
(I sent them the Ksh equivalent of USD28 for the Compact package but am just wondering if they increased the fee and don't want to inform me and maybe that's why they have refused to reconnect me.) [/quote]

Had you confirmed THEIR exchange rate before converting? I was once disconnected after I used the wrong rate and thereby underpaid by a whopping KES 600.00...
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jaggernaut
#17 Posted : Monday, June 18, 2012 1:36:17 PM
Rank: Elder

Joined: 10/9/2008
Posts: 5,389
kiriita wrote:
(I sent them the Ksh equivalent of USD28 for the Compact package but am just wondering if they increased the fee and don't want to inform me and maybe that's why they have refused to reconnect me.)

Had you confirmed THEIR exchange rate before converting? I was once disconnected after I used the wrong rate and thereby underpaid by a whopping KES 600.00...


Their auto-answer-machine converted the USD28 to Ksh 2408 but i sent them Ksh2450. Unless the Compact package has increased from USD28.
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  | | Edit by user: Monday, June 18, 2012 1:37 PM | Reason: Not specified
Ash Ock
#18 Posted : Monday, June 18, 2012 2:49:35 PM
Rank: Member

Joined: 8/27/2010
Posts: 495
Location: Nairobi
Go here http://care.kenya.dstv.com/main.aspx?ID=243 and reset the E16 error.
Sent from my Black Nokia 3310
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Dash
#19 Posted : Monday, June 18, 2012 3:00:44 PM
Rank: Member

Joined: 3/24/2010
Posts: 677
Location: Nairobi
digitek1 wrote:
Their days are numbered!Applause Applause Laughing out loudly Laughing out loudly

CCK

Applause Applause Applause Pray Pray Pray Pray
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FancyFace
#20 Posted : Monday, June 18, 2012 3:19:04 PM
Rank: Member

Joined: 7/31/2009
Posts: 743
had the same problem with getting through to them on phone...endless answering machine crap. However emails are responded to pronto...save for one CS goon who responded after a whole week...I leave you to guess the contents of the nasty email I sent back to him and cc'd you know who...
Can't wait for a new entrant, these guys suck big time, don't even mention how frequent their connection fails aggrrr

Problems can get out of proportion, and not only in the wee small hours. Don't let the problems eclipse the Master. Let the Master eclipse the problems.
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