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Zetu Deals
klan
#11 Posted : Wednesday, February 22, 2012 3:50:26 PM
Rank: Member

Joined: 3/3/2011
Posts: 119
tony stark wrote:
Zetu Deals wrote:
This is the response to the complaints raised in this forum.

2. We always refund our clients if a deal does not tip or the client wants a refund.
Tony Stark, please reach us on 0701600222 so we can refund you fully.

We apologize for the inconvenience caused.


@ Zetu,
The deal tipped on January 6th 2011 my coupon code was HL7G-9RY9-PTDG (check your records). I had bought the item over 2 weeks before and I was only given 4 days to redeem the item from you offices. I complained and was told not to worry I can come on a different day.(I have email evidence of this)
Now this is where issues come up I came to your town office over 6 times and I was told stories of ooohhhh they guy who was to bring it hasn't. You even moved offices no communication but eventually I found your new office obviously Kanji CD still hasn't appeared. I asked for a refund on December 5th 2011. This was over 1 year since I bought, waited for deal to tip and chased for the CD.
I might have been incorrect about the refund I got. It wasn't half it was about 0.65. I bought the item for 500 shillings and got back 325. The MPESA reference number BW96DW433 Confirmed(check your records).
Given the story and evidence above you will probably be able to determine who I am. I will not bother calling the number you gave or bother contacting you (I have talked with several receptionist, director of operations and even the MD himself). The 175 shillings you owe is not worth the trouble of all the emails, follow up in your office etc.

I like Kanji but I think I should just go and buy his CD somewhere else.

Good luck with your start up and enterprise.

Cheers!

@ rest of Wazua this is just my experience other people probably have had great experience with Zetu but this is my experience.


I feel you. In the initial deal they had not stated anything about 5 working days. Infact I even got a call to confirm my Number on 15th Feb and was told to expect the credit. Which ofcourse didnt happen. I wonder why they called in the first place. In their website they have indicated that the credit expires on 13th March so if I dont get it today, then its not worthy it at all!!
klan
#12 Posted : Friday, February 24, 2012 10:46:59 AM
Rank: Member

Joined: 3/3/2011
Posts: 119
confirmed hoax!!!!!! no credit yet.lets see if they will refund the cash.
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