Last week I acquired myself a Nokia dabo. The decision was ably encouraged by a Safcom cagey and rude customer service lady, and with it a 6- year loyalty was killed:

- On Thika road trafic i make a crucial call, 5 seconds into the call i get the warning beep; soon afterwards the call drops.
- checks balance; 15.02
- redials, am told by IVR that i have insufficient funds.
- checks balance again: 15.02
Tries okoa jahazi - no they cant lend me as my balance is more than 2 bob.
- tries to txt someone to send me airtime - no you have insufficient funds.
- tries USSD for mobile banking for e-top up: you have insufficient funds to USSD.

- dials *bra bra bra for customer service and chooses to speak with rep.
- 7 minutes of adverts later someone tells me to remove battery and sim card, put it back after 2 min.
- I ask why she says its because i access internet with my phone and I have not subscribed to *bra bra bra. I attempt to talk she tells me to first do what she advised before i complain again.
- I do as instructed and redials. No you have insufficient funds.
- I check balance; 15.02

This is my second week originating calls from another option (quite cheap i must say); while receiving from the line with 15.02.

Kumbe am not the only one who finds this hard to believe!!!!!

yeah My wife has moved to YU with safaricom being for receiving and Mpesa.

If I hav moved that means diehard safaricom users are seeing how manipulative the company(safaricom) is, how the hell do you charge more for calling on net than the competitor calling offnet.

I dont think with chinnese phone flooding the market safaricom can register any growth in the Voice segment...Data yes, but Voice never ever.