My experience with zuku is simply this.
In one office it is horrible, in another it is brilliant.
one customer care rep is brilliant, then there is this lady on the 1st floor Loita house who is just horrible. She actually told a client in line that if the client wasn't happy, he could move.
Absolutely pathetic. Of course we gave her a piece of our mind.
If zuku management can read this, they should get in touch before I get her name and mention it here.
My advice to everyone before you get internet connection. Go to the neighbour and test their connection. Stick with the provider that the neighbours are using.
If there is a tree outside your house, stick to safaricom as these tech guys have never found a solution to the "kuna miti in your area" problem.
My guess is that zuku management not customer support in their is the worst in the world. One guy at their head office on mombasa road is said to be the customer care honcho or biggest kahuna.
someone complained that he could find no satisfaction.
When the client asked for who was the next in line to complain to, the fellow said, NO ONE. In other words, he has the biggest b---s at zuku.
Having said that, in areas where they don't have trees around, it works better than any internet service provider in kenya and you can take that to the bank.
That's my story and I will stick by it.
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.