Me think the banking industry is rigid and due to the fact that Kenyan mkt is sort of segmented with each bank having a core mkt target, what we have seen in the telecom industry might not be replicated in the banking industry.

En yes there is nothing for free , somehow the customers are going to pay for the services.

I think all other BIG banks will have to follow suit.A friend was telling me that in most Canadian banks ATM withdrawals are free...in any case,they are giving out loans & earning interest income using your money....

I see a problem here for Equity Bank.....Lets imagine that a kawa customer uses the ATM 3times a month and they have 5.9Million customers (http://www.equitybank.co.ke/about.php?subcat=5).
That's 5.9Million*3*25sh=442,500,000 per month ie 5,310,000,000 per year.

Of course the above calculations are not factual but I guess that's where Equity makes more money from compared to other banks.It will definitely be a hard hitter.

@Mwanahisa....perhaps for new account holders and especially the ones who use such accounts for salary/spending purposes.Anyway....lets see what happens in the long run.

ATM's are a major revenue stream to anyone and i understand its ROI is within six months! This is a puzzle for bbk to do that.

Eh...clearly you have never left the planet called Kenya! A puzzle? Bwana, in other countries, just about ALL atms dispense cash when you use ANY visa card with absolutely no charges (ofcourse with few and far between exceptions) as a norm!