"According to the permanent secretary in the Ministry of Information, Dr Bitange Ndemo, local BPOs are heavily challenged, mainly due to lack of developed facilities and space.....

Mr Kukubo admits that Kenyan companies have had challenges on capacity, which has meant that some of the projects that require high level technical capability have gone elsewhere.

“The Kenyan market did not have the talent that is needed to spur such a fast growth. That is why we moved to launch a Centre of Excellence to bridge the gap,” says Mr Kukubo. The achievements of the said centre are yet to be made public.


Last year, the board partnered with IBM to conduct a study aimed at reviewing the status and availability of high-end ICT talent and to propose a framework to address the talent gap in both the short and the long term on a sustainable basis.


With the challenge of capacity, the board shifted its focus to attracting more international companies, hoping that they would transfer skills to local counterparts, in the process of executing their projects.


Late last year, the board awarded a $32 million contract to Dimension Data, an international firm, for Internet Protocol telephony project interconnecting all government ministries.


Some projects have gone to local companies but not in the magnitude of contracts given to international firms....


Research on the status of the BPO sector and its contribution to the GDP in India, South Africa, Ghana and Mauritius convinced several people in Kenya to set up companies.

But the expected growth of these companies took a different turn on the backdrop of stringent competition from international firms, which have accumulated experience and know-how.


For instance, after establishing its regional office in Nairobi, IBM has bagged contracts with local banks to set up and maintain their data centre infrastructure.

For IBM, its focus on the finance sector has led to more than $200 million in contracts from banks and governments in Kenya, Cameroon, Ethiopia and Senegal, among others. Their focus on solutions and ability to handle rising consumer demand has endeared them to high spending IT sectors
"

I live in Nairobi thank you.

I will let you deal with the statistics of what you've just said. But with all honesty, if they've sent you to deal with the marketing of this thing, its no wonder they are short on deadlines and goals thus far. See you 2032.