Dear Mr Mukiha
Thank you for your excellent feedback and I do hope you will also send me your honest criticism if we ever deserve it.
The capital restructuring is only at the shareholder level and will not affect our corporate culture at all.
We will remain as customer focused as ever and try to offer quality services so that you will always feel that you are the only customer that we have!! I had decided to send the mail so that all our valued customers were fully informed about the nature of the transaction from us directly.
Incidentally, in order that we can get quick feedback from anyone who is not satisfied at any time we have an email ID :
customerservice@imbank.co.ke and even call our call centre at 3221 000. All queries to the call centre are seen by me and monitored by various senior colleagues of mine. With your kind support I am sure we will remain a GREAT bank always at your service.
Best regards, Arun
Arun S. Mathur,
CEO
I & M Bank Ltd., I & M Bank House, 2nd Ngong Avenue, Nairobi, KENYA
Nothing is real unless it can be named; nothing has value unless it can be sold; money is worthless unless you spend it.