[quote=maka][quote=obiero][quote=Ericsson][quote=VituVingiSana]The agony of flying in Africa http://www.sunrise.ug/opinions/201809/the-agony-of-flying-in-africa.html
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I have talked severally here that the key to revival of kq will be increase in passenger numbers in double digits which then translates to Increase in revenue.
This will come as a result of good/excellent service [/quote]
You are right. And I believe that the numbers shall be achieved.. The customer experience in term of OTP and the inflight is improving as per various views on social media. Whether KQ serves expired food is something I leave for @maka @arresteddev to opine, but it seems false to me[/quote]
Hiyo on expired food I totally disagree... I have flown countless times with them never have I had any issue with food... Zilch... Actually in the recent past there has only been 1 case where someone complained about food poisoning... On Customer care (experience) that team is weak.... pathetically weak... @Obiero look at the story of Weston on Twitter no one has responded so it looks like KQ takes passengers to Weston because they are forced... rather than because they have offered the e best weekly rate... These guys never communicate and never seem bothered... That's the part I agree that some people don't have the best interest of the airline at heart.... They need to be weeded out... The other day UKs flight was a shambles they left like 13 passengers because of lack of communication... The Manager in charge had gone home while Sebastian was on ground...How do you even explain that... [/quote]
That Weston story is plausible and regrettable. But the guy has even brought down other entities like KPLC and KEGN via similar tactics of coercion. Actually the fight against corruption is leading up to a big bust.. All the other chases are a mere charade, in anticipation of the final goal. As for the complacent KQ staff, I pity their fate because anyone who has worked with MJ knows that he takes no prisoners. But I have never experienced a KQ/JJ boarding whereby the allocated seat was already taken.. That too seems fictional..
COOP, KEGN, MTNU