Has anyone tried the online services being offered by KRA for filing tax returns? i have tried 100s of times with little success.

I have been using for VAT returns since August last year. It works fine as long as you don't do it during the mad rush of the last few days of any deadline.

You can be sure that it will not work this week....all tech-savvy Kenyans will be trying to log-in at the same time and the system will crash!!

Why didn't you do you on-line returns earlier?

@FundamentAli;

Since you do VAT returns monthly, you need to download KRA's Taxpayer Software. It allows you to do enter the details off-line and then upload only once at the end of the month.

Apart from VAT, the software also handles all other taxes, including the annual income tax return.

If you photocopied last year's form and changed the date, it will most likely be rejected. Each year, KRA produces a new version of the form to take account of any changes in taxation laws. These are posted in their website.

I once tried filling the form for the wrong year and was advised against it by a KRA official. They had misplaced my 2005 return. I went to follow-up in 2007 and it couldn't be found. So they told me to re-do it. I asked for the form and was sent to "archives" to collect the "old" form. I was told that one cannot use the form for the wrong year.

As for the KRA website, stick to Internet Explorer web-browser if you need to minimize hair loss.

But I've been using it with Mozilla without problems....