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Hizi MasterCard za Equity ni fake!!!
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Vallerrie
#1 Posted : Thursday, March 06, 2014 12:35:17 PM
Rank: Member

Joined: 11/1/2012
Posts: 290
Mine keeps being declined even though I have funds in my account?
Ugh! I do a lot of online shopping and this thing is just pissing me off. My CFC Stanbic Visa Card works like charm so I know the problem is with Equity.
Why am I even still with them????
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Mist
#2 Posted : Thursday, March 06, 2014 2:15:58 PM
Rank: New-farer

Joined: 1/8/2014
Posts: 77
Vallerrie,have you tried upgrading your online limit ? could be the problem.
Had one and they told me that default is 2k (for security) so you need to upgrade.
Simplicity is the utmost sophistication.
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madollar
#3 Posted : Thursday, March 06, 2014 2:32:09 PM
Rank: Veteran

Joined: 11/17/2009
Posts: 2,040
Location: GA
Mist wrote:
Vallerrie,have you tried upgrading your online limit ? could be the problem.
Had one and they told me that default is 2k (for security) so you need to upgrade.

Same here infact was there yesterday filled limit form told me to wait for 24hrs i have just tried to purchase something online got the same message from vendor called customer care was told limit has not been changed .How long did you have to wait for limit to be upgraded. @Val confirm your email and address with the bank it also brings issues if they are not corresponding
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Mist
#4 Posted : Thursday, March 06, 2014 3:08:24 PM
Rank: New-farer

Joined: 1/8/2014
Posts: 77
madollar wrote:
Mist wrote:
Vallerrie,have you tried upgrading your online limit ? could be the problem.
Had one and they told me that default is 2k (for security) so you need to upgrade.

Same here infact was there yesterday filled limit form told me to wait for 24hrs i have just tried to purchase something online got the same message from vendor called customer care was told limit has not been changed .How long did you have to wait for limit to be upgraded. @Val confirm your email and address with the bank it also brings issues if they are not corresponding


They said 24 hrs too and it was up and running after the 24.NB I did mine at their H/O
Simplicity is the utmost sophistication.
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Vallerrie
#5 Posted : Friday, March 07, 2014 10:19:12 AM
Rank: Member

Joined: 11/1/2012
Posts: 290
Thanks guys, see I wouldn't have known that had I not posted here...you're the best!
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mkenyan
#6 Posted : Friday, March 07, 2014 11:30:24 AM
Rank: Veteran

Joined: 4/1/2009
Posts: 1,885
Vallerrie wrote:
Thanks guys, see I wouldn't have known that had I not posted here...you're the best!

why not edit the title of this topic then? not kosher to call them fake when it was all about your fake understanding of the matter.
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madollar
#7 Posted : Friday, March 07, 2014 11:31:57 AM
Rank: Veteran

Joined: 11/17/2009
Posts: 2,040
Location: GA
Mist wrote:
madollar wrote:
Mist wrote:
Vallerrie,have you tried upgrading your online limit ? could be the problem.
Had one and they told me that default is 2k (for security) so you need to upgrade.

Same here infact was there yesterday filled limit form told me to wait for 24hrs i have just tried to purchase something online got the same message from vendor called customer care was told limit has not been changed .How long did you have to wait for limit to be upgraded. @Val confirm your email and address with the bank it also brings issues if they are not corresponding


They said 24 hrs too and it was up and running after the 24.NB I did mine at their H/O


visited my branch today ati they forgot to send the limit form to H/O wasted 2 days calling customer care
@Val if possible use the head office it will save you alot of headache or do follow ups if you are using your branch
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Vallerrie
#8 Posted : Friday, March 07, 2014 12:02:45 PM
Rank: Member

Joined: 11/1/2012
Posts: 290
mkenyan wrote:
Vallerrie wrote:
Thanks guys, see I wouldn't have known that had I not posted here...you're the best!

why not edit the title of this topic then? not kosher to call them fake when it was all about your fake understanding of the matter.


Well its still fake. What kind of bank sets a 2k online limit? Kwani ni shylock?
Secondly, I shouldn't have to come to Wazua to find such things out, it should be clearly explained to me as a client, at the point of obtaining the card.
So yes, hizi Mastercard za Equity ni fake.
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meme
#9 Posted : Friday, March 07, 2014 1:39:27 PM
Rank: Member

Joined: 7/20/2011
Posts: 161
Location: nairobi
Valerie, there has been and there still is alot if online fraud. That explains the reason as to why the limit of the mastercard online transaction is 2000 bob.

So actually its not a fake bank . You just lack the info.
Patience. You cannot have a baby in one month by impregnating nine women....
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accelriskconsult
#10 Posted : Friday, March 07, 2014 3:06:11 PM
Rank: Member

Joined: 4/2/2011
Posts: 629
Location: Nai
meme wrote:
Valerie, there has been and there still is alot if online fraud. That explains the reason as to why the limit of the mastercard online transaction is 2000 bob.

So actually its not a fake bank . You just lack the info.



1. Why don't they explain that as part of their customer on boarding process?

2. What can you buy for 2000 bob? Shoes? books? Air line tickets? hotel bookings?

Kwa ni PK nanunua ndiyo nikubali hiyo limit?
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