Two faces of one of my staff, actually my manager.
a
1) Very hard working
2) Very punctual and closes very late
3) Very committed to clients works, finishes on time and contacts client.
4) Very eager to learn new things, especially the ones she has seen me do. We do KRA returns for VAT every month, income tax and other KRA tasks. The others can only handle registration of new clients whereas she is able to handle all other issues.
5) Very accurate
6) Very passionate about her job.
7) Highly displined financially, very honest. She is known in the bank more than me and can even be served when cheque has issues.
b
1) Very poor team player. Will only get instructions from me and cannot consult colleagues.
2)Very poor sales lady. To her, you brought work and if you are not decided, just go back.
3) You must pay upfront, no matter how regular you are.
4) Very harsh to customers, especially those who do not want to follow her ways. To her, customer is rarery right. She intimidtates
5) She does care whoever people are. She intimidates very senior people in both corporates and government.
6)She easily irritates clients not used to her. Some go never to come back, some inform me about it but still vanish.
I have had this employee since 2009. My customers have told me on the face that they will never come back she she is there. Others will come but cannot be served by her.
My business is expanding and I need a competent manager, but it is difficult to bring somebody when she is there.
Do I keep this girl or what do I do with her? my is a small enterprise with only three permanent employees. What would you do.?