wazua Thu, Apr 16, 2026
Welcome Guest Search | Active Topics | Log In

2 Pages12>
I&M Credit Card Services stink
Options
Previous Topic · Next Topic
Sarrouniya
#1 Posted : Tuesday, August 28, 2012 7:12:41 PM
Rank: Member

Joined: 7/31/2008
Posts: 163
Location: Nirvana
A disgruntled customer here. Needed to make an online purchase higher than my credit limit n was advised to pay cash to top up which I did on Sat. Tried to make my purchase at 10am but received a call to do so at 4pm. I attempted again Sun morning and all seemed ok till jana when amazon kwamishad my purchase... I visited I&M just to be informed my deposit has not reflected and will not until next month!! How now??? My mind has refused to process any explanation and I just don't get it! Now am stuck with a blocked amazon account (they probably think I was trying to be funny). And money on my credit card account which am not even sure I can withdraw kwa ATM. And of course bila the stuff I needed. Nkt!
An old analysis of Barclaycard on SK made me opt for I&M... Now am lost. Potential credit card holders...beware!
|The Universe will correspond to the nature of your song ...
Back to top
  |
Querry
#2 Posted : Tuesday, August 28, 2012 8:32:01 PM
Rank: Member

Joined: 1/22/2011
Posts: 193
Location: nairobi
Pole, try KCB prepaid cards. Load via MPESA or the branch n the card Will work perfectly.
Back to top
  |
bird_man
#3 Posted : Tuesday, August 28, 2012 8:50:10 PM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
I'm using the card. I usually load via PayBill & so far so good.....well only that they sometimes charge a little higher on the dollar rate!
I think you should change the way you load the card.
Formally employed people often live their employers' dream & forget about their own.
Back to top
  |
deadpoet
#4 Posted : Wednesday, August 29, 2012 7:18:44 AM
Rank: Member

Joined: 9/27/2006
Posts: 506
Anyone else who has had a problem? I was actually thinking of applying for the I&M card next week...
Back to top
  |
Ash Ock
#5 Posted : Wednesday, August 29, 2012 8:50:50 AM
Rank: Member

Joined: 8/27/2010
Posts: 495
Location: Nairobi
I’ve been using the I&M USD prepaid card since the beginning of the year and have had no problems whatsoever purchasing from EBAY, Amazon, fueling and shopping in The Netherlands, Belgium, Germany, and a couple of times at Nakumatt. The only problem I have with the card is the EURO / Dollar exchange rate which is tad outrageous but the safety sort of negates it all (I was a victim whereby my BBK credit card was cloned and used all over Nairobi / Johannesburg buying various stuff until my credit limit was reached. Spent a few tense days with BBK fraud officers and happily, BBK didn’t take long to sort out the mess and let me off the hook). Needless to say, I threw the card as far as I could and went prepaid, just to avoid future headaches.
Sent from my Black Nokia 3310
Back to top
  |
smallfama
#6 Posted : Wednesday, August 29, 2012 8:52:19 AM
Rank: New-farer

Joined: 8/15/2010
Posts: 99
Location: nairobi
Been with CBA credit card for 3 yrs. No pain so far. The card centre support team is great and you get an SMS alert on every transaction.
Back to top
  |
bird_man
#7 Posted : Wednesday, August 29, 2012 9:07:44 AM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
For greater security against card fraud I'd recommend a DEBIT card not attached to your bank account.
That way even if it was cloned....they will steal only what's actually in you card's credit & not the thousands/millions in your bank account.
Formally employed people often live their employers' dream & forget about their own.
Back to top
  |
chiaroscuro
#8 Posted : Thursday, August 30, 2012 9:46:59 AM
Rank: Veteran

Joined: 2/2/2012
Posts: 1,134
Location: Nairobi
Sarrouniya wrote:
A disgruntled customer here. Needed to make an online purchase higher than my credit limit n was advised to pay cash to top up which I did on Sat. Tried to make my purchase at 10am but received a call to do so at 4pm. I attempted again Sun morning and all seemed ok till jana when amazon kwamishad my purchase... I visited I&M just to be informed my deposit has not reflected and will not until next month!! How now??? My mind has refused to process any explanation and I just don't get it! Now am stuck with a blocked amazon account (they probably think I was trying to be funny). And money on my credit card account which am not even sure I can withdraw kwa ATM. And of course bila the stuff I needed. Nkt!
An old analysis of Barclaycard on SK made me opt for I&M... Now am lost. Potential credit card holders...beware!


Did you call them or did they notice you're trying to make a purchase and called you?

If the latter, then I think they are commendable, despite not crediting your account on time.
Back to top
  |
Sarrouniya
#9 Posted : Saturday, September 01, 2012 1:49:32 PM
Rank: Member

Joined: 7/31/2008
Posts: 163
Location: Nirvana
chiaroscuro wrote:
Sarrouniya wrote:
A disgruntled customer here. Needed to make an online purchase higher than my credit limit n was advised to pay cash to top up which I did on Sat. Tried to make my purchase at 10am but received a call to do so at 4pm. I attempted again Sun morning and all seemed ok till jana when amazon kwamishad my purchase... I visited I&M just to be informed my deposit has not reflected and will not until next month!! How now??? My mind has refused to process any explanation and I just don't get it! Now am stuck with a blocked amazon account (they probably think I was trying to be funny). And money on my credit card account which am not even sure I can withdraw kwa ATM. And of course bila the stuff I needed. Nkt!
An old analysis of Barclaycard on SK made me opt for I&M... Now am lost. Potential credit card holders...beware!


Did you call them or did they notice you're trying to make a purchase and called you?

If the latter, then I think they are commendable, despite not crediting your account on time.


They called me on noticing activity on my account. I gave up on my purchase though.
|The Universe will correspond to the nature of your song ...
Back to top
  |
chiaroscuro
#10 Posted : Sunday, September 02, 2012 6:35:46 PM
Rank: Veteran

Joined: 2/2/2012
Posts: 1,134
Location: Nairobi
Sarrouniya wrote:
chiaroscuro wrote:
Sarrouniya wrote:
A disgruntled customer here. Needed to make an online purchase higher than my credit limit n was advised to pay cash to top up which I did on Sat. Tried to make my purchase at 10am but received a call to do so at 4pm. I attempted again Sun morning and all seemed ok till jana when amazon kwamishad my purchase... I visited I&M just to be informed my deposit has not reflected and will not until next month!! How now??? My mind has refused to process any explanation and I just don't get it! Now am stuck with a blocked amazon account (they probably think I was trying to be funny). And money on my credit card account which am not even sure I can withdraw kwa ATM. And of course bila the stuff I needed. Nkt!
An old analysis of Barclaycard on SK made me opt for I&M... Now am lost. Potential credit card holders...beware!


Did you call them or did they notice you're trying to make a purchase and called you?

If the latter, then I think they are commendable, despite not crediting your account on time.


They called me on noticing activity on my account. I gave up on my purchase though.


Then in that case I'd say you cut them some slack. Other banks will simply wait until you complain in the newspapers!
Back to top
  |
2 Pages12>
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Wazua Market Theme
Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
Copyright © 2026 Wazua.co.ke. All Rights Reserved.