This is daytime robbery and admissible in a courtof law as a felony!

Also received the same. My meter has 20 units so it means i'm likely to be in darkness tonight

Elections are truly here. Someone has to fund the helicopters. BTW, got the same, my pre-paid meter was installed over three years ago.

After installing that meter, they encouraged me to pay a high amount initially. The next day I paid Ksh 1,000 which they distributed into their various taxes leaving me with a meager 0.7 units.
When I launched a complaint, they said that I had overstayed charging the account but after explaining that this was a new account they agreed to sort it out with the next payment which they still encouraged me to pay high amount. I paid another Ksh 1,000 and got 56 Units and was referred to a certain office to get approval for the refund –to get additional units.
To date - 3 months down the line am still waiting for the units.

What I don’t understand is;
• Does this new system have a mechanism of detecting existing and newly installed accounts and account usage/balances etc
• Isn’t the system automated to allocate the units, taxes and etc? Seem the officers have the discretion of allocation esp. with new accounts.

NKT, I rather the old system.

Nataka majibu.....