Just got this update!!!!!
On Saturday 1st August 2009,we experienced MPESA system downtime which resulted in all the send money,deposit and withdrawal transactions initiated on that day being in authorized status; this means customers/agents cannot transact until the transactions in authorized status are completed. The action taken to resolve the issues arising are:-
1. M-PESA Send money transaction- the transaction were automatically completed on 02/08/2009 at about 11.00PM. Please advise any customer inquiring on a customer to customer transaction to verify by checking their balance which should reflect the cleared balance.
A number of these customer transactions had expired and the money was sent back to the sender’s account.
NB: The automatic SMS response message confirming the recipient of funds was not sent,it will be sent to all affected customers later in the day.
2. M-PESA money sent to a paybill accounts e.g. Safaricom Postpaid,KPLC – All M-PESA/paybill transactions were completed and the respective paybill businesses received SMS notification messages that they've been paid. Please advise the customers accordingly.
3. M-PESA money sent to unregistered customers -All transactions sent to unregistered customers expired after the SLA of 24 hours. The money and an expiry SMS messages were sent to the senders.
4. M-PESA agent transactions (deposits/withdrawals) – MPESA department is currently following on the completion of all M-PESA deposits and withdrawals transactions initiated on 1/08/09. We will continue to advice on any new developments.
The chief value of money lies in the fact that one lives in a world in which it is overestimated.
..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".