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MaichBlack
#61 Posted : Wednesday, November 15, 2023 1:02:09 PM
Rank: Elder


Joined: 7/22/2009
Posts: 7,589
kichwa_kibov wrote:
Avoid Dyer and Blair if you can.

Mostly unavailable via phone and unresponsive via email. Their share trading platform is unavailable on most days. Deposits via MPESA sometimes go unrecorded and you have to follow up forever.

Though it's worth noting that the UG branch is amazing. Very responsive and professional.

They should teach their Kenyan counterparts a thing or two.

These fellows are totally frustrating. I wanted to buy some shares last week. They changed their online platform to some contraption that doesn't work at all. Next time you open it is forcing you to download some app that must be the worst app ever. Even setting up is impossible. I called them and all their lines were "out of service". I got some former employee to send me some "direct lines" which also happended to be "out of service"!! Worst experience ever! Shares I was to buy already up 20% up and I still haven't managed to buy them!!!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
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MaichBlack
#62 Posted : Wednesday, August 13, 2025 1:54:28 PM
Rank: Elder


Joined: 7/22/2009
Posts: 7,589
MaichBlack wrote:
Equity Bank MUST BE THE WORST when it comes to stock brokerage!!! Extremely old school - manual everything - you must go to the banking hall, orders are for 3 days fixed, you can't react (for example to cancel an order) unless you go fill forms bla bla bla by which time it is too late, and the worst part, the staff are TOTALLY CLUELESS!!! It is like they pick a random member of staff and trll them to man the shares desk. The kind of wrong baseless nonsense they feed you with makes you wanna slap them!!! They don't even know the basic sh!t and will argue with you on stuff you know.

Avoid Equity for stock brokerage if you want to keep your sanity!!! And I say this even though I am a shareholder at Equity and buying more.

I have a joint CDS account at Equity which I can't move for various reasons but if I could, I would. Bure kabisa!!!

Don't ever use Equity Bank as your stock broker!!! I am an Equity Bank shareholder but I can tell you their stock brokerage (experience, timeliness, process, information etc.) is total rubbish!!! Worst of the worst!!!

I was at the Bank - in this day and age - to make orders for a joint account I can't move for some reasons and these guys can make you go mad!!

I make an order and at the highest bid price (price will definitely be higher tomorrow), they tell me they have made the order, I keep checking online from a different account but they haven't made the order [volume at that price (low constant volume) unchanged]. I tell them that, they make calls and I am told to wait for 10 minutes. I have other things to do in the bank and I am delayed for like an hour. I keep checking, nothing! By the time I am done with the other business there are now higher bids and very high volumes. I walk back to the shares counter to confirm if my orders had gone through or I have to act. More calls. They tell me the people on the other side say they finally placed the order. I tell them I want to know if the order had gone through. More calls. Apparently no person in the whole hierarchy can tell if my order had gone through. I have to wait for 3 days and if the money is back in the (bank) account, I know the order didn't go through!!!

I haven't been this mad in a while!!! Mediocrity of the highest order!!!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
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MaichBlack
#63 Posted : Wednesday, August 13, 2025 2:30:54 PM
Rank: Elder


Joined: 7/22/2009
Posts: 7,589
I loooooove SBG! I opened CDS accounts for my kids there (after Dyer and Blair swore that it is not possible, has never been possible and can never be possible because they were below 18 despite numerous emails, phone calls and personal visits) and I have never been back. Not even once. And for a good reason!!

Everything is seamless. I fund the accounts through bank transfers and MPesa and I don't even have to make a follow up phone call or email (Dyer & Blair even if you have all the details in the transaction you still have to scan the document and do them an email. And they act when they act. "When they get to your email" I was told. Give it a day after emailing). For SBG, the CDS account number which you use in the transaction is enough. The money reflects in the CDS acount real time. And I mean real time! You can request pay outs online. And of course and as you would expect in 2025, stock trading is real time. You can repair, cancel, whatever any time. You honestly don't need to ever to talk to anyone at the bank ever again!!! Unless you just want to say hi
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
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jawgey
#64 Posted : Wednesday, August 13, 2025 2:32:12 PM
Rank: Member


Joined: 1/13/2014
Posts: 396
Location: Denmark
MaichBlack wrote:
MaichBlack wrote:
Equity Bank MUST BE THE WORST when it comes to stock brokerage!!! Extremely old school - manual everything - you must go to the banking hall, orders are for 3 days fixed, you can't react (for example to cancel an order) unless you go fill forms bla bla bla by which time it is too late, and the worst part, the staff are TOTALLY CLUELESS!!! It is like they pick a random member of staff and trll them to man the shares desk. The kind of wrong baseless nonsense they feed you with makes you wanna slap them!!! They don't even know the basic sh!t and will argue with you on stuff you know.

Avoid Equity for stock brokerage if you want to keep your sanity!!! And I say this even though I am a shareholder at Equity and buying more.

I have a joint CDS account at Equity which I can't move for various reasons but if I could, I would. Bure kabisa!!!

Don't ever use Equity Bank as your stock broker!!! I am an Equity Bank shareholder but I can tell you their stock brokerage (experience, timeliness, process, information etc.) is total rubbish!!! Worst of the worst!!!

I was at the Bank - in this day and age - to make orders for a joint account I can't move for some reasons and these guys can make you go mad!!

I make an order and at the highest bid price (price will definitely be higher tomorrow), they tell me they have made the order, I keep checking online from a different account but they haven't made the order [volume at that price (low constant volume) unchanged]. I tell them that, they make calls and I am told to wait for 10 minutes. I have other things to do in the bank and I am delayed for like an hour. I keep checking, nothing! By the time I am done with the other business there are now higher bids and very high volumes. I walk back to the shares counter to confirm if my orders had gone through or I have to act. More calls. They tell me the people on the other side say they finally placed the order. I tell them I want to know if the order had gone through. More calls. Apparently no person in the whole hierarchy can tell if my order had gone through. I have to wait for 3 days and if the money is back in the (bank) account, I know the order didn't go through!!!

I haven't been this mad in a while!!! Mediocrity of the highest order!!!


Tag them on this post on their socials.. X, Facebook etc.. Mwangi will act on someone.
Seeing is believing
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Angelica _ann
#65 Posted : Monday, August 18, 2025 10:37:41 AM
Rank: Elder


Joined: 12/7/2012
Posts: 11,924
MaichBlack wrote:
I loooooove SBG! I opened CDS accounts for my kids there (after Dyer and Blair swore that it is not possible, has never been possible and can never be possible because they were below 18 despite numerous emails, phone calls and personal visits) and I have never been back. Not even once. And for a good reason!!

Everything is seamless. I fund the accounts through bank transfers and MPesa and I don't even have to make a follow up phone call or email (Dyer & Blair even if you have all the details in the transaction you still have to scan the document and do them an email. And they act when they act. "When they get to your email" I was told. Give it a day after emailing). For SBG, the CDS account number which you use in the transaction is enough. The money reflects in the CDS acount real time. And I mean real time! You can request pay outs online. And of course and as you would expect in 2025, stock trading is real time. You can repair, cancel, whatever any time. You honestly don't need to ever to talk to anyone at the bank ever again!!! Unless you just want to say hi


SBG Securities (CFCStanbic) is very efficient, real online stuff as it should be.

Then there is Suntra d'oh! d'oh! d'oh!
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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ngapat
#66 Posted : Monday, August 18, 2025 5:28:20 PM
Rank: Member


Joined: 12/11/2006
Posts: 898
Angelica _ann wrote:
MaichBlack wrote:
I loooooove SBG! I opened CDS accounts for my kids there (after Dyer and Blair swore that it is not possible, has never been possible and can never be possible because they were below 18 despite numerous emails, phone calls and personal visits) and I have never been back. Not even once. And for a good reason!!

Everything is seamless. I fund the accounts through bank transfers and MPesa and I don't even have to make a follow up phone call or email (Dyer & Blair even if you have all the details in the transaction you still have to scan the document and do them an email. And they act when they act. "When they get to your email" I was told. Give it a day after emailing). For SBG, the CDS account number which you use in the transaction is enough. The money reflects in the CDS acount real time. And I mean real time! You can request pay outs online. And of course and as you would expect in 2025, stock trading is real time. You can repair, cancel, whatever any time. You honestly don't need to ever to talk to anyone at the bank ever again!!! Unless you just want to say hi


SBG Securities (CFCStanbic) is very efficient, real online stuff as it should be.

Then there is Suntra d'oh! d'oh! d'oh!

I operate both sbg and faida investment bank. Soo far so good for them
“Invest in yourself. Your career is the engine of your wealth.”
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