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Tried the new CBK Dhow system?
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obiero
#11 Posted : Tuesday, September 26, 2023 7:59:28 AM
Rank: Elder

Joined: 6/23/2009
Posts: 14,302
Location: nairobi
Queen wrote:
obiero wrote:
Queen wrote:
kediveKed wrote:
obiero wrote:
My 2 cents wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


Yes, still have to go the bank to make payment.
Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet.

The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline

Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account.


What do you mean by your CBK account and your portfolio account?
I thought the virtual accounts were phased out and they now only have the CSD accounts.

The virtual account and CSD account are both ongoing. Not sure why they need the two identifier numbers though


During the launch of the DhowCSD platform, CBK sent me a message stating that the virtual accounts had henceforth been phased out.

Oh. I must have missed that
COOP, IMH, KEGN, KQ, MTNU
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chiaroscuro
#12 Posted : Tuesday, October 03, 2023 6:19:49 AM
Rank: Veteran

Joined: 2/2/2012
Posts: 1,134
Location: Nairobi
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!
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chiaroscuro
#13 Posted : Tuesday, October 03, 2023 6:46:43 AM
Rank: Veteran

Joined: 2/2/2012
Posts: 1,134
Location: Nairobi
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


The responses in this X thread are quite telling: https://twitter.com/CBKK...tus/1693485834396155998

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Stiffler
#14 Posted : Tuesday, October 03, 2023 1:50:00 PM
Rank: Member

Joined: 11/7/2017
Posts: 186
Location: Nairobi
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


Same issue here. I also cannot Signup. Filling all the details and clicking next but nothing happens.

I called their Customer Care and was given the following solutions:

1. I had only unsuccessfully tried for 10 or so minutes. That was too short and I should continue trying...
2. Maybe I didn't have internet. I should make sure I have internet then try again..
3. Maybe the System had already picked my Email. I should close all sessions and I should instead try the Forgot Password Route...
4. I should try their Android Application. Maybe that one will work..
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  | | Edit by user: Tuesday, October 03, 2023 5:43 PM | Reason: Not specified
Queen
#15 Posted : Thursday, October 12, 2023 12:25:37 PM
Rank: Member

Joined: 11/21/2018
Posts: 564
Location: Britain
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


CBK has a Toll Free line for support on matters DhowCSD..
0800720222
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Stiffler
#16 Posted : Thursday, October 12, 2023 1:27:31 PM
Rank: Member

Joined: 11/7/2017
Posts: 186
Location: Nairobi
Queen wrote:
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


CBK has a Toll Free line for support on matters DhowCSD..
0800720222


But the Support is barely there... See my post above..
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Queen
#17 Posted : Friday, October 13, 2023 9:49:42 AM
Rank: Member

Joined: 11/21/2018
Posts: 564
Location: Britain
Stiffler wrote:
Queen wrote:
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


CBK has a Toll Free line for support on matters DhowCSD..
0800720222


But the Support is barely there... See my post above..


I thought lack of a dedicated telephone line was part of your problem.
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  | | Edit by user: Friday, October 13, 2023 9:51 AM | Reason: Not specified
Stiffler
#18 Posted : Thursday, October 19, 2023 7:18:39 AM
Rank: Member

Joined: 11/7/2017
Posts: 186
Location: Nairobi
Stiffler wrote:
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


Same issue here. I also cannot Signup. Filling all the details and clicking next but nothing happens.

I called their Customer Care and was given the following solutions:

1. I had only unsuccessfully tried for 10 or so minutes. That was too short and I should continue trying...
2. Maybe I didn't have internet. I should make sure I have internet then try again..
3. Maybe the System had already picked my Email. I should close all sessions and I should instead try the Forgot Password Route...
4. I should try their Android Application. Maybe that one will work..


My issue got resolved. Apparently if you start the Sign-up Process and Stop Midway this can be problematic and requires manual intervention by the ICT Team.
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obiero
#19 Posted : Thursday, October 19, 2023 11:10:01 AM
Rank: Elder

Joined: 6/23/2009
Posts: 14,302
Location: nairobi
Stiffler wrote:
Stiffler wrote:
chiaroscuro wrote:
MatataMingi wrote:
Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????


DHOWCSD is a real pain in the neck!

I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room!

So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be "escalated to the IT team"

Several days later, I try again and still can't get in!


Same issue here. I also cannot Signup. Filling all the details and clicking next but nothing happens.

I called their Customer Care and was given the following solutions:

1. I had only unsuccessfully tried for 10 or so minutes. That was too short and I should continue trying...
2. Maybe I didn't have internet. I should make sure I have internet then try again..
3. Maybe the System had already picked my Email. I should close all sessions and I should instead try the Forgot Password Route...
4. I should try their Android Application. Maybe that one will work..


My issue got resolved. Apparently if you start the Sign-up Process and Stop Midway this can be problematic and requires manual intervention by the ICT Team.

They are trying
COOP, IMH, KEGN, KQ, MTNU
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deadpoet
#20 Posted : Monday, January 29, 2024 10:00:13 AM
Rank: Member

Joined: 9/27/2006
Posts: 506
Is the Dhow app working for anybody?
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