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cyruskulei
#1 Posted : Monday, May 27, 2019 2:17:31 PM
Rank: Member


Joined: 3/9/2010
Posts: 320
Location: kenya
Of the list below of our stock brokers, which one would you rate the best and worst in terms of customer care and support, execution of orders (online/offline), etc

Stock brokers List

1. Suntra Investment Bank Ltd
2.Sterling Capital Ltd
3.Renaissance Capital (Kenya) Ltd
4.SBG Securities Ltd
5.Securities Africa Kenya Limited
6.Standard Investment Bank Ltd
7.Faida Investment Bank Ltd
8.Francis Drummond & Company Limited
9.Genghis Capital Ltd
10.KCB Capital
11.Kestrel Capital (EA) Limited
12.Kingdom Securities Ltd
13.Ngenye Kariuki & Co. Ltd. ( Und
er Statutory Management)
14.NIC Securities Limited
15.Old Mutual Securities Ltd
16.ABC Capital Ltd
17.African Alliance Securities
18.AIB CAPITAL LTD
19.ApexAfrica Capital Ltd
20.Barclays Financial Services Limited
21.CBA Capital Limited
22.Dyer & Blair Investment Bank Ltd
Work hard at your job and you can make a living. Work hard on yourself and you can make a fortune.
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Thornbird
#2 Posted : Tuesday, May 28, 2019 3:59:11 AM
Rank: New-farer


Joined: 12/13/2018
Posts: 29
I wish you had asked this question before I darkened the doors of Kingdom Securities last year Brick wall ... I could have used the feedback..
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cyruskulei
#3 Posted : Tuesday, May 28, 2019 10:20:38 AM
Rank: Member


Joined: 3/9/2010
Posts: 320
Location: kenya
Thornbird wrote:
I wish you had asked this question before I darkened the doors of Kingdom Securities last year Brick wall ... I could have used the feedback..


You can still rate them plus your current broker. The I information generated here Will assist help others make well informed choices.
Work hard at your job and you can make a living. Work hard on yourself and you can make a fortune.
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Kenyan Oracle
#4 Posted : Tuesday, May 28, 2019 10:49:07 AM
Rank: Member


Joined: 5/31/2011
Posts: 250
Been with Faida for the longest time. Love their online app.
You trade bila hustles.
You lose money chasing women, but you never lose women chasing money - NAS
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Angelica _ann
#5 Posted : Tuesday, May 28, 2019 11:28:49 AM
Rank: Elder


Joined: 12/7/2012
Posts: 11,908
Suntra Investment Bank, no problem and issues are attended to in a timely manner. Good customer service levels, comparatively.

Online platform running well, very few hitches.

Payments Cheques/Transfers are done on time - 2 days.

My only issue with them is that deposits into their account take 1 day to upload into the internal account for trading (unless you call and followup/deliver the slip/scan).
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Blukes
#6 Posted : Tuesday, May 28, 2019 12:15:07 PM
Rank: New-farer


Joined: 3/9/2019
Posts: 16
Location: Nakuru
SBG Securities working well the m-shares platform working well, thumbs up for me#sbgs
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JoeNgugi
#7 Posted : Tuesday, May 28, 2019 2:07:24 PM
Rank: New-farer


Joined: 9/8/2018
Posts: 24
I use https://www.csfs.co.ke/activelite/ under SBG Securities.

Works very well. No issues
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nairobby
#8 Posted : Tuesday, May 28, 2019 7:05:22 PM
Rank: Member


Joined: 1/18/2019
Posts: 185
Location: kenya
AIB Capital have served me well. Would recommend.
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Thornbird
#9 Posted : Tuesday, May 28, 2019 7:50:07 PM
Rank: New-farer


Joined: 12/13/2018
Posts: 29
cyruskulei wrote:
Thornbird wrote:
I wish you had asked this question before I darkened the doors of Kingdom Securities last year Brick wall ... I could have used the feedback..


You can still rate them plus your current broker. The I information generated here Will assist help others make well informed choices.



I am now with Sterling Capital and I am very satisfied. They are responsive when an issue is raised, and they execute my orders in a timely manner.

Dealing with Kingdom Securities felt like dealing with an inefficient government office. Trying to resolve an issue is like pulling teeth and is takes repeated attempts on email and phone calls before they deign to grace one with a response. A visit to their offices is just as unsatisfactory. That's my experience, perhaps someone else might have a different kind of experience.
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Swenani
#10 Posted : Tuesday, May 28, 2019 7:52:14 PM
Rank: User


Joined: 8/15/2013
Posts: 13,237
Location: Vacuum
I don't frequently trade by CBA capital has done a splendid job for the few times I have been to the NSE casino
If Obiero did it, Who Am I?
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Superprime1
#11 Posted : Tuesday, May 28, 2019 9:22:15 PM
Rank: Member


Joined: 5/2/2018
Posts: 267
I'm a frequent trader. I've access to online share trading (OST) platforms for NIC Securities and Genghis Capital (different CDS a/cs).

I'm totally locked on the NIC platform since there's a time it had an offer that significantly reduced transaction costs. Way cheaper!

I do all my trades, so I only deal with the team when funding my OST a/c or cashing out.

I'm happy overall, but of course customer service can always be improved e.g. not waiting to be prompted to credit a/cs when one deposits or does an EFT.

****

I started off with NBK Custodial during the Safcom IPO in 2008 and my experience with this one was just out of this world, till I had to scamper for other options! Not to mention that orders were manual and execution would take forever.

I'm glad I moved; I'm totally contented.
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Blukes
#12 Posted : Wednesday, May 29, 2019 10:36:16 AM
Rank: New-farer


Joined: 3/9/2019
Posts: 16
Location: Nakuru
[quote=JoeNgugi]I use https://www.csfs.co.ke/activelite/ under SBG Securities.

Works very well. No issues
[The best]

Nice one
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cyruskulei
#13 Posted : Wednesday, May 29, 2019 2:02:33 PM
Rank: Member


Joined: 3/9/2010
Posts: 320
Location: kenya
Blukes wrote:
[quote=JoeNgugi]I use https://www.csfs.co.ke/activelite/ under SBG Securities.

Works very well. No issues
[The best]

Nice one


Your comments on this broker are positive.

Do they execute buy orders even the account has no funds?
Work hard at your job and you can make a living. Work hard on yourself and you can make a fortune.
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Impunity
#14 Posted : Wednesday, May 29, 2019 2:11:04 PM
Rank: Elder


Joined: 3/2/2009
Posts: 26,328
Location: Masada
cyruskulei wrote:
Blukes wrote:
[quote=JoeNgugi]I use https://www.csfs.co.ke/activelite/ under SBG Securities.

Works very well. No issues
[The best]

Nice one


Your comments on this broker are positive.

Do they execute buy orders even the account has no funds?


CSFS hangs like heol
Portfolio: Sold
You know you've made it when you get a parking space for your yatcht.
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guru267
#15 Posted : Wednesday, May 29, 2019 2:20:09 PM
Rank: Elder


Joined: 1/21/2010
Posts: 6,675
Location: Nairobi
Definitely Dyer and Blair. They do not have any disruptions to their online platform these days plus the ease of funding your account by MPESA makes it quite convenient for us diaspora investors.
Mark 12:29
Deuteronomy 4:16
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tandich
#16 Posted : Monday, June 03, 2019 11:26:01 PM
Rank: Member


Joined: 5/6/2008
Posts: 199
I just got this sms from SBG:

Quote:
Dear Customer, kindly note that from 1st July 2019 you shall not be able to fund your CDS account by directly depositing cash into our bank account. The acceptable modes of payment will be bank transfers (Pesalink, EFT & RTGS), M-Pesa and Cheques. Any queries, call 020-3638900 or email sbgs@stanbic.com.


May be related to the 1,000 note crackdown. But what do I know?
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murchr
#17 Posted : Saturday, June 22, 2019 7:59:39 PM
Rank: Elder


Joined: 2/26/2012
Posts: 15,980
guru267 wrote:
Definitely Dyer and Blair. They do not have any disruptions to their online platform these days plus the ease of funding your account by MPESA makes it quite convenient for us diaspora investors.



The Dyer&Blair tool is good, not upto standard but fair enough. However, if for example you have not traded for 6months and you happen to be abroad you will be locked out and asked to prove your source of funds before trading. Now the back and forth in this verification is a headache everyone wants to protect their information but D&B does not guarantee that. As an example, they want you to send these docs to some email why not facilitate the uploading of the same? Well...

I wonder how if mama mboga deals with them.

Then the server is almost always out. Customer service is often non responsive and when they do they are very generic and not helpful.

Advise from a user.....shop around until Jimnah pulls up his socks.
"There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
.
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Balaa
#18 Posted : Saturday, June 22, 2019 9:48:38 PM
Rank: Member


Joined: 7/6/2018
Posts: 175
Location: Kinshasa
murchr wrote:
guru267 wrote:
Definitely Dyer and Blair. They do not have any disruptions to their online platform these days plus the ease of funding your account by MPESA makes it quite convenient for us diaspora investors.



The Dyer&Blair tool is good, not upto standard but fair enough. However, if for example you have not traded for 6months and you happen to be abroad you will be locked out and asked to prove your source of funds before trading. Now the back and forth in this verification is a headache everyone wants to protect their information but D&B does not guarantee that. As an example, they want you to send these docs to some email why not facilitate the uploading of the same? Well...

I wonder how if mama mboga deals with them.

Then the server is almost always out. Customer service is often non responsive and when they do they are very generic and not helpful.

Advise from a user.....shop around until Jimnah pulls up his socks.

Customer service is definitely the difference maker. Used to be with D&B until I ditched them in 2013 for lack of responsiveness and repeatedly being bought for shares that I'd never ordered. Moved on to NIC Securities and was allocated a very responsive so-called wealth manager until she left in 2018. Her successor's service is terrible to say the least, and I wonder whether it's worthwhile shopping around as these brokers also do change employers fairly frequently. Another problem I've experienced when changing brokers is with the migration of my portfolio. For example, when I migrated from D&B to NIC, the latter did not recognise the share acquisition cost and it ended up distorting my subsequent ABP. Very unprofessional as I have to maintain supplmentary records to ensure accurate record keeping. What to do?
If it don't make dollars, it don't make sense
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guru267
#19 Posted : Sunday, June 23, 2019 12:32:29 PM
Rank: Elder


Joined: 1/21/2010
Posts: 6,675
Location: Nairobi
Balaa wrote:
murchr wrote:
guru267 wrote:
Definitely Dyer and Blair. They do not have any disruptions to their online platform these days plus the ease of funding your account by MPESA makes it quite convenient for us diaspora investors.



The Dyer&Blair tool is good, not upto standard but fair enough. However, if for example you have not traded for 6months and you happen to be abroad you will be locked out and asked to prove your source of funds before trading. Now the back and forth in this verification is a headache everyone wants to protect their information but D&B does not guarantee that. As an example, they want you to send these docs to some email why not facilitate the uploading of the same? Well...

I wonder how if mama mboga deals with them.

Then the server is almost always out. Customer service is often non responsive and when they do they are very generic and not helpful.

Advise from a user.....shop around until Jimnah pulls up his socks.

Customer service is definitely the difference maker. Used to be with D&B until I ditched them in 2013 for lack of responsiveness and repeatedly being bought for shares that I'd never ordered. Moved on to NIC Securities and was allocated a very responsive so-called wealth manager until she left in 2018. Her successor's service is terrible to say the least, and I wonder whether it's worthwhile shopping around as these brokers also do change employers fairly frequently. Another problem I've experienced when changing brokers is with the migration of my portfolio. For example, when I migrated from D&B to NIC, the latter did not recognise the share acquisition cost and it ended up distorting my subsequent ABP. Very unprofessional as I have to maintain supplmentary records to ensure accurate record keeping. What to do?


You need to maintain your own ABP records. Your money belongs to you and not your broker roho safi smile
Mark 12:29
Deuteronomy 4:16
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obiero
#20 Posted : Sunday, June 23, 2019 12:35:11 PM
Rank: Elder


Joined: 6/23/2009
Posts: 13,515
Location: nairobi
guru267 wrote:
Balaa wrote:
murchr wrote:
guru267 wrote:
Definitely Dyer and Blair. They do not have any disruptions to their online platform these days plus the ease of funding your account by MPESA makes it quite convenient for us diaspora investors.



The Dyer&Blair tool is good, not upto standard but fair enough. However, if for example you have not traded for 6months and you happen to be abroad you will be locked out and asked to prove your source of funds before trading. Now the back and forth in this verification is a headache everyone wants to protect their information but D&B does not guarantee that. As an example, they want you to send these docs to some email why not facilitate the uploading of the same? Well...

I wonder how if mama mboga deals with them.

Then the server is almost always out. Customer service is often non responsive and when they do they are very generic and not helpful.

Advise from a user.....shop around until Jimnah pulls up his socks.

Customer service is definitely the difference maker. Used to be with D&B until I ditched them in 2013 for lack of responsiveness and repeatedly being bought for shares that I'd never ordered. Moved on to NIC Securities and was allocated a very responsive so-called wealth manager until she left in 2018. Her successor's service is terrible to say the least, and I wonder whether it's worthwhile shopping around as these brokers also do change employers fairly frequently. Another problem I've experienced when changing brokers is with the migration of my portfolio. For example, when I migrated from D&B to NIC, the latter did not recognise the share acquisition cost and it ended up distorting my subsequent ABP. Very unprofessional as I have to maintain supplmentary records to ensure accurate record keeping. What to do?


You need to maintain your own ABP records. Your money belongs to you and not your broker roho safi smile

It's like expecting an agent to set the rental price.. How much do you rent the units? Let me ask my agent.. 😁😁

HF 90,000 ABP 3.83; KQ 414,100 ABP 7.92; MTN 23,800 ABP 6.45
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