Also interested in knowing this.

So its like they have not insured the items against loss/damage?

I almost used them last year for a big consignment, even going to their office off Karen road. When I started having difficulties reaching their boss (forgot his name), I bailed. He called me a few days later and I told him his customer service was lacking. I dodged a bullet there.

They're a scam and are currently using these names:

https://cargoimara.co.ke
https://aircargo.co.ke

Somehow, I got a sixth sense which sometimes works. Talking to the boss on the phone set off alarm bells and I started looking around (for example, I found they'd deleted their FB page after too many complaints). That's how I figured they're downright crooks.

Google was my friend.

Edit: by the time I heard about them in September last year, they'd already moved from Westlands to Karen. That's the office I went to.

Post the HS CODE.
There are different varieties of such items each with its own tariff.

Also note that cheap is expensive in the long run.
A number of briefcase forwaders and agents are experts in avoiding KRA/KEBS.
This is why they will not give you detailed information or actual paperwork to follow up incase your goods have defects and you need to ship them back.
They protect their licenses at all cost.
You cannot go to KRA either since that would be suicidal.