Since the topic is still on, Yu Internet is a disaster

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Top upload speed= 4.17 Kb/s
Top download speed= 2.58 Kb/s
Normal upload speed= 0.00 to 1.19 Kb/s
Normal download speed= 0.00 to 1.86 Kb/s
Speedtest.net cannot load on the browser. It gets so bad that it cannot download text only emails on Thunderbird (which uses less resources than Outlook).
Aren't there any service levels that must be upheld by a service provider? It is robbery to subscribe to a daily or monthly package only to get pathetic service without any recourse.
Wapi CCK?