if you are getting less than 14kB/s (kiloBytes per second) download, you are being conned big time. Call customer care and raise hell, curse if you must and they will sort you out. I've been using it for almost 3weeks now and cannot complain. Initially it was very unstable i.e connecting, disconnecting, hanging etc but they fixed the problem within 48hrs. With internet download manager, you can hit 35-40 KB/s