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Replacing a Zuku router: which one should I buy?
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KulaRaha
#1 Posted : Wednesday, May 04, 2016 8:01:01 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Have been complaining for 3 months to Zuku to come replace a router that keeps dropping connection, they keep telling me they're observing observing observing!

I've decided to just buy a router and do it myself.

Any suggestions which one I should get? Would like one which has a good reach...have upstairs & downstairs to cover via wifi.
Business opportunities are like buses,there's always another one coming
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Speculz
#2 Posted : Wednesday, May 04, 2016 8:26:33 AM
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Joined: 5/6/2011
Posts: 391
Location: Nairobi
Is yours a triple play setup ? Perhaps the fault is not in the router itself but Zuku ( unless by dropping connection you mean your internal WI-FI )
"You can't have everything. Where would you put it?" - Stephen Wright
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KulaRaha
#3 Posted : Wednesday, May 04, 2016 8:31:52 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Its triple play, Zuku claim its a device issue. Ever since the alleged speed upgrade I have struggled to have a connection that is stable for more than 1 hour. I've even cancelled my Netflix as it is impossible to stream due to buffering. Its a nightmare, but they're still observing observing observing!
Business opportunities are like buses,there's always another one coming
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Speculz
#4 Posted : Wednesday, May 04, 2016 8:55:23 AM
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Joined: 5/6/2011
Posts: 391
Location: Nairobi
If its triple play on satellite, then your choices are pretty much limited , if its triple play on fiber then most routers would do. For your downstairs and upstairs just get an extender to extend your range ( or install an access point upstairs)
"You can't have everything. Where would you put it?" - Stephen Wright
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Cornelius Vanderbilt
#5 Posted : Wednesday, May 04, 2016 9:02:04 AM
Rank: Member

Joined: 8/15/2015
Posts: 817
KulaRaha wrote:
Its triple play, Zuku claim its a device issue. Ever since the alleged speed upgrade I have struggled to have a connection that is stable for more than 1 hour. I've even cancelled my Netflix as it is impossible to stream due to buffering. Its a nightmare, but they're still observing observing observing!


if its tripple play the one with tv also then you cannot change your router.if it was internet only then you can
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Obi 1 Kanobi
#6 Posted : Wednesday, May 04, 2016 9:27:16 AM
Rank: Elder

Joined: 7/23/2008
Posts: 3,017
Struggling with the same problem with Zuku. An absolute nightmare, considering returning to DSTV
"The purpose of bureaucracy is to compensate for incompetence and lack of discipline." James Collins
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KulaRaha
#7 Posted : Wednesday, May 04, 2016 10:36:36 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Thinking of downgrading triple play to tv only and getting JTL for internet.
Business opportunities are like buses,there's always another one coming
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holycow
#8 Posted : Sunday, May 08, 2016 10:16:06 AM
Rank: Veteran

Joined: 11/11/2006
Posts: 972
Location: Home
I'm in the same boat. Been told getting a replacement router not easy, the way out seems to cancel subscription, wait for some time, apply for the 4Mbps package. They were quick to replace TV decoder but they are taking forever to replace router.
I believe you can get a router that allows cloning of MAC address because your account is linked to the MAC address. I stand to be "collected".
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Cornelius Vanderbilt
#9 Posted : Sunday, May 08, 2016 10:55:59 AM
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Joined: 8/15/2015
Posts: 817
KulaRaha wrote:
Thinking of downgrading triple play to tv only and getting JTL for internet.


even with competition so close they are still providing poor services.zuku must be in a league of their own
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KulaRaha
#10 Posted : Wednesday, May 11, 2016 8:13:32 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Anyone with JTL experience?
Business opportunities are like buses,there's always another one coming
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