Rank: Elder Joined: 12/25/2014 Posts: 2,301 Location: kenya
|
murchr wrote:enyands wrote:murchr wrote:enyands wrote:Boris Boyka wrote:Yesterday i went to an equity branch to transact over the counter. The queue was long. One of the managers came and to my satisfaction he really educated/lectured queuing customers. There were only 2 tellers and he promised soon it'll be 1 teller. He emphasized on them adopting technology and encouraged use of Equitel,ATM,Agents in transacting to save time and De-congest banking halls. He was mad at the youths who say are digital yet queuing.Further he justified the three to be cost efficient. He asked one customer where he had come from,the manager then calculated for him fare paid to and fro and the time wasted to come and deposit 2k only yet the same would have been done at the nearest agent. Civil education is important. Equity employees you better begin thinking of becoming an agent! Having previously worked in a banking Hall i understand their plight. As much is its true that "if you don't accept change ,then the same change will change you" , I feel for them. The change is coming and they have to adopt the change . These are employees that have been lured to "bank employee products" like mortgage at 4% , personally loan ,car loans and all these incentives at that rate .Then ask the question ,what are they going to do after they are regarded as redundant ?who will they pay for their houses , what will be the social stigma after they are jobless? Equity should put a human face and find something to do for these employees but the sad thing is that they can't absorb all of them to different departments . Even the same manager who talked to you its a matter of time till when she will lose her job too.start with the small fish then work your way up to the big one . She should also start thinking otherwise too. Employees cost is what eats the PBT AND PAT Of banks books. If they can find a way to minimize the two then Memba bank will be the in thing in banking sector in kenya . That Mwangi guy is a very talented leader .for me I'll keep adding my stake in this stock. They are constantly innovative , moving , motongorias (leaders ) . Those who dont take up agency or advance their skills, will perish. They will either become farmers or venture in other SME opportunities. I think given that these banking hall people were mostly rude and slacking, let the job become redundant. They need to reskill themselves Yes, most of them will transition to sell bank products (accounts, mortgages insurance etc etc) The hot cake employee now will be the IT guy who will be maintaining systems and analyzing data. Companies that offer data and cloud services (Safcom, airtel, Jamii, Liquid Telecom etc etc) are already and will expand business. Big data is the new big thing. Parting with the luxuries that come with title banker will be an uphill task especially mortgages and car loans if no job can be found
|