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A single Tweet shell kiambu rd no more
premio
#1 Posted : Friday, April 01, 2016 10:39:59 AM
Rank: Member

Joined: 5/31/2009
Posts: 226
Feeling pitty for the owner of Shell Kiambu rd in a new world of social media. A photo showing a Vivo energy employee caught scamming a clients credit card data shared on facebook and twitter brought to an end a dealership he probably fought hard to establish. Vivo Energy, fresh from a confrontation with erc ERC after 4 of its stations were named in the petrokerosene scandal moved fast closed down the station and pulled down the shell branding. Am sure had a risk manager approached him before for a review of his business he would probably have named a fire or a major theft as the biggest risks to his enterprise . Where did he go wrong the experts in wazua. Employee vetting, close supervision or exactly how could he have saved his business.
chemirocha
#2 Posted : Friday, April 01, 2016 11:21:59 AM
Rank: Member

Joined: 1/30/2016
Posts: 332
Location: Rift Valley
Makosa ni kwa management. If you have an employee handling cash transactions you have to supervise keenly to remove that temptation to steal.

If you look at local bank tellers, there is always cctv pointing directly at their work stations for this very reason.
Impunity
#3 Posted : Friday, April 01, 2016 11:49:51 AM
Rank: Elder

Joined: 3/2/2009
Posts: 26,331
Location: Masada
premio wrote:
Feeling pitty for the owner of Shell Kiambu rd in a new world of social media. A photo showing a Vivo energy employee caught scamming a clients credit card data brought to an end a dealership he probably fought hard to establish. Vivo fresh from a direct hit from ERC over 4 of its stations were named in the petrokerosene scandal closed down the station. Am sure had a risk manager approached him for a review of his business he would probably have name a fire or a major theft as the biggest risks to. Where did he go wrong the experts in wazua. Employee vetting, close supervision or exactly how could he have saved his business.


Its very difficult to control these people when money is concerned.
Portfolio: Sold
You know you've made it when you get a parking space for your yatcht.

streetwise
#4 Posted : Friday, April 01, 2016 12:06:00 PM
Rank: Veteran

Joined: 6/23/2011
Posts: 1,740
Location: Nairobi
You start from the beginning when you are searching for suitable candidates.

Screen is a must including certificate of good conduct etc. If the guy walks to the interview room and your first impression is that he looks like a thief , whatever criteria you use to come to that conclusion even if the guy is a priest. DONT TOUCH HIM
Gathige
#5 Posted : Friday, April 01, 2016 12:50:56 PM
Rank: Elder

Joined: 3/29/2011
Posts: 2,242
streetwise wrote:
You start from the beginning when you are searching for suitable candidates.

Screen is a must including certificate of good conduct etc. If the guy walks to the interview room and your first impression is that he looks like a thief , whatever criteria you use to come to that conclusion even if the guy is a priest. DONT TOUCH HIM



Very true. I remember hiring someone by just observing the way they walked from the gate to the reception- the poise and steps were just right- and the person just turned to be the best! Crooks have the best papers, and you can never nab them using standard procedures.

Visited a Shell stn yest late at night to buy gas and they told me they do not have official receipts- Just returned the cylinder to them and i got my cash back. My intuition told me most likely the gas is back-street filled and the attendants sell it separately from the Station's stock.
"Things that matter most must never be at the mercy of things that matter least." Goethe
MaichBlack
#6 Posted : Friday, April 01, 2016 12:59:03 PM
Rank: Elder

Joined: 7/22/2009
Posts: 7,841
cancelling the dealership is too drastic!!!

It was a serious offence yes, but the punishment on the owner of the station is too harsh!!! Even if the the station owner was 110% vigilant, such a scam could still take place. Even with CCTV cameras, the thuggish employees would still know the angle to stand at to make sure the cameras don't record what is happening.Even if you put cameras all round, an employee could still pull a "tuangalie mbele" stunt etc. Or have a colleague block the line of view from the camera at the "right" time!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
majimaji
#7 Posted : Friday, April 01, 2016 1:01:30 PM
Rank: Veteran

Joined: 4/4/2007
Posts: 1,162

For Shell, Igathe had to act seeing that his petrol stations were nabbed serving motorists with petrol laced kerosene. So for this Kiambu guy, he became a sacrificial lamb (or goat if you like) to shore up the corporate image of Shell.
streetwise
#8 Posted : Friday, April 01, 2016 1:03:51 PM
Rank: Veteran

Joined: 6/23/2011
Posts: 1,740
Location: Nairobi
If malpractises like corruption were handled this way i am sure other will decesit.

The point is shell is saying you are either good or bad. This is the way to go
sheri
#9 Posted : Friday, April 01, 2016 2:17:11 PM
Rank: Member

Joined: 4/11/2007
Posts: 694
streetwise wrote:
If malpractises like corruption were handled this way i am sure other will decesit.

The point is shell is saying you are either good or bad. This is the way to go

I believe there is a difference between corruption and an employee malpractices. The owner at this point might not be aware of the employee behavior. Anyway it is a lesson to employers to be careful when recruiting.
Mike Ock
#10 Posted : Friday, April 01, 2016 2:34:10 PM
Rank: Member

Joined: 1/22/2015
Posts: 682
MaichBlack wrote:
cancelling the dealership is too drastic!!!

It was a serious offence yes, but the punishment on the owner of the station is too harsh!!! Even if the the station owner was 110% vigilant, such a scam could still take place. Even with CCTV cameras, the thuggish employees would still know the angle to stand at to make sure the cameras don't record what is happening.Even if you put cameras all round, an employee could still pull a "tuangalie mbele" stunt etc. Or have a colleague block the line of view from the camera and the "right" time!

sacrificial lambs are a necessary evil in business. Ili iwe funzo to the other dealers.
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