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KENYA AIRWAYS - The shame of Africa
Kausha
#11 Posted : Saturday, June 06, 2015 1:17:28 PM
Rank: Member

Joined: 2/8/2007
Posts: 808
Ali baba you are out of order. KQ never goes any mile to appease after some of these delays. I have spent a nught a OR Tambo and dubai courtesy of KQ. Never had any such extended delay by any other airline. I once was late on an air uganda from entebbe for 3 hrs and believe or not the airline served the 80 pax with champaigne all the way to nairoz. The impression left on the passenger about the delay was very positive. Another time we were late for 4 hrs and you guessed it we were given temporary access to the business lounge where food and keroro are bure. Look KQ forgets your ordinary air traveller is a comfort creature fickle at times but not difficult to please. Why do they treat the traveller like a boda boda or probox traveller?
nakujua
#12 Posted : Saturday, June 06, 2015 2:09:06 PM
Rank: Elder

Joined: 12/17/2009
Posts: 3,583
Location: Kenya
I hope the same patriotism will be directed the guys at mobius, ama its selective.
Ali Baba
#13 Posted : Saturday, June 06, 2015 2:17:23 PM
Rank: Member

Joined: 8/29/2008
Posts: 573
Kausha wrote:
Ali baba you are out of order. KQ never goes any mile to appease after some of these delays. I have spent a nught a OR Tambo and dubai courtesy of KQ. Never had any such extended delay by any other airline. I once was late on an air uganda from entebbe for 3 hrs and believe or not the airline served the 80 pax with champaigne all the way to nairoz. The impression left on the passenger about the delay was very positive. Another time we were late for 4 hrs and you guessed it we were given temporary access to the business lounge where food and keroro are bure. Look KQ forgets your ordinary air traveller is a comfort creature fickle at times but not difficult to please. Why do they treat the traveller like a boda boda or probox traveller?
I stand by what I had said earlier.Maybe its because I don't drink even those free liqour offered in airplanes,or its because I have been a passenger or employee of lots of airlines,I don't have lots of complains against KQ customer service.On sleeping at O Tambo airport,even Delta,BA and others do it.However,since its the passenger's cash which is being burnt in flights,we all do as we please.KQ,in my opinion,is a fairly good airline except for its structural problems.If the management had followed what Jim Collins had said in his books(built to last,Great by Choice and How the Mighty Fall),KQ would have avoided all those problems.For beer loving passengers,why not drink your beer at karumaindo before the flight instead wanting freebies from KQ ??
newfarer
#14 Posted : Saturday, June 06, 2015 2:18:56 PM
Rank: Elder

Joined: 3/19/2010
Posts: 3,505
Location: Uganda
Zoori wrote:
@Fyatu
1. & 5. I agree with you on the issue of delayed flights. It's become a serious issue especially with closure of the runway from midnight till 6 am for maintenance coupled with withdrawal of pilots goodwill. The airline is losing money by having to arrange accommodation for passengers who have missed connections and cancelled flights occasioned by operational inefficiencies.
2. This is a blatant lie since KQ does not operate any 787-300, all the Dreamliners KQ operates are 787-800 and could not be possibly having torn seats. These are very new aircrafts.
3. & 4. are outrageous and sentimental views given that KQ passed all IATA International operational safety audits.

There's no doubt that there's quite a lot to be done in terms of operational efficiency and enhancement of customer experience but at the same time we have to acknowledge the fact that KQ offers perhaps the best services in the continent.
KQ staff. Number please? Your boss needs to know that you can comfortably replace the pr manager
punda amecheka
Ali Baba
#15 Posted : Saturday, June 06, 2015 2:21:24 PM
Rank: Member

Joined: 8/29/2008
Posts: 573
nakujua wrote:
I hope the same patriotism will be directed the guys at mobius, ama its selective.
I will be buying that car.Which showroom is selling it??
UpcomingPaperChaser
#16 Posted : Saturday, June 06, 2015 3:09:32 PM
Rank: Member

Joined: 1/20/2015
Posts: 489
Location: Nairobi
First, do not compare KQ with Ethiopian Airways at all. In Ethiopia its almost illegal to complain of harsh working conditions regardless of what, so even the air hostesses and all crew members have not the best working environments but its just amust to conform. Once you are a pilot with Ethiopian Airlines, resigning to work for another company is almost considered as a 'terrorist activity'. So their employees undergo 'forced instilled patriotism'.

KQ could be headed for worse times. My friends who came back from flight schools in SA have not yet undergone conversion classes in Amsterdam for their respective planes, and they are not the most hopeful lot. I do not like some KQ staff, at times the air hostesses wamekunja sura directing you with hands like you are a group of sheep. Some are just so frightening in fact if you have a question to ask utaogopa kuuliza. And one day last week from Nairobi to Dar, this air hostess stood at the door greeting all the passengers as we entered the plane. How do u exchange germs by shaking hands with more than 100 passengers!!!! What about if the first passenger had ebola!!! I refused to shake her hand and she frowned!!! After that i even doubted the hygiene of their food, I could not order anything!! The pilots are typical Kenyans but try to speak in some fake American tweng!! This dint irritate me but got me laughing coz how do you fake an American accent and you havent even been there!! Selling alcohol kwa ndege should also be restricted in some way, i dont do booze at all and the seat mate drinks Tusker and starts silly conversations with me, harufu ya Tusker almost makes me puke!!

All the top management in KQ should have their salaries slashed as they are being paid outrageous amounts. They should sell some of the big old fleets that are not so profitable and invest in mid sized planes like the Dash-800 for regional flights, easy to maintain and cheaper to run even with fewer passengers. Bundling people into that bus at the terminal is also a no no, what about the disabled?
Enjoy every moment of your life, you never know when your time will come.
Gordon Gekko
#17 Posted : Saturday, June 06, 2015 3:26:07 PM
Rank: Elder

Joined: 5/27/2008
Posts: 3,760
@UpcomingPaperChaser,
1. which are the 'big old fleets'?
2. Are you aware that JKIA is a regional hub hence once the big carriers bring cargo from China, Hong Kong, Dubai, Mumbai you need belly space to forward it to Entebbe, Kinsasha, Accra, Lagos etc. Can the Dash manage this?
UpcomingPaperChaser
#18 Posted : Saturday, June 06, 2015 3:39:18 PM
Rank: Member

Joined: 1/20/2015
Posts: 489
Location: Nairobi
Gordon Gekko wrote:
@UpcomingPaperChaser,
1. which are the 'big old fleets'?
2. Are you aware that JKIA is a regional hub hence once the big carriers bring cargo from China, Hong Kong, Dubai, Mumbai you need belly space to forward it to Entebbe, Kinsasha, Accra, Lagos etc. Can the Dash manage this?


@Gordon,
1. I never meant old as in very old but, the fleets that they have had for more than 10 years like the 737s that ply Addis, Entebbe, Kampala, Dar and Kilimanjaro Airport, instead of going with the plane half full, it would be much easier to go with full Dash, though that will mean additional travel time.

2. In this case we have mostly been referring to passenger flights, not cargo. I have no knowledge about how they handle cargo so i have no comment. Dashes are not meant for cargo in most cases.
Enjoy every moment of your life, you never know when your time will come.
Gordon Gekko
#19 Posted : Saturday, June 06, 2015 8:17:48 PM
Rank: Elder

Joined: 5/27/2008
Posts: 3,760
@UpcomingPaperChaser kindly check your facts.

- The oldest 737 KQ have been converted to freighters
- 737-700 and 738 are very new craft and do longer range routes like west Africa
- The routes you've mentioned are mostly served by embraer (still very new) but when KQ is in a good mood they deploy 787
- KQs most lucrative routes are Africa ones which depend on trading destinations. These pax always have cargo, so much cargo that they had to convert passenger craft to freighters. A plane could be half full but with a bulging belly.
premio
#20 Posted : Saturday, June 06, 2015 10:08:44 PM
Rank: Member

Joined: 5/31/2009
Posts: 226
KQ has the youngest fleet in Africa younger than American Delta Emirates Qatar name it. KQ Might have a few challenges like other airlines due to schedule intergrity but mostly caused by Tech issues which means they wont operate a flight with a problem good safety.
Its the only carrier departing from Terminal 1A jkia as good as Bangkok Dubai better than Heathrow and JNB. KQ on board service is great its just facing a few challenges that will come and pass. The airport closure affects all airlines not just KQ. its beating BA hands down on the London-Nairobi route with the iconic 787dreamliner. They have new 737-800 NG with moodlighting Personal Wide DVDs mostly on Lagos AND joburg route. KQ is Africas best a few haters with little info about the aviation world spoiling its nane
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